0:00 blessings. Peace be upon us all. Uncle swastiastu. Namo buddhaya. Regards virtue. Ladies and gentlemen, congratulations come to the public consultation forum event in order to review the rules regarding service standards at the Ministry of Administrative and Bureaucratic Reform with academics from the Faculty of Law Sriwijaya University. Dear Dean of the Faculty of Law, UNSRI, Prof. Dr. Joni Emirzon, SH., MH or their representative. We respect the speakers from UNSRI Faculty of Law academic, Mr. Ngadino, SH., MH, and also Mr. Dedeng, SH., MH. We also respect Mr and Mrs
0:46 representatives from the Ministry of Administrative and Bureaucratic Reform, Ladies and gentlemen academics from Eva Unsri and as well as all the participants both live or via streaming on YouTube. Ladies and gentlemen, before our event let us start first to express my gratitude to as much as we from the Ministry PAN RB has been permitted and welcomed for the implementation of joint activities at FH UNSRI. And apologize if you are present We are here to trouble you, ladies and gentlemen. all. Well, ladies and gentlemen, to hope smooth running of the event and to open the mari we open this morning's event with reading the basmalah. Bismillahirrahmanirrahim. Hopefully the event
1:33 today is blessed, smoothness, and also benefits for us together. Ladies and gentlemen, for the event that first ee let's listen to the welcome from the Dean of Eva Unsri who will represented by Mr. Dr. Zulhidayat, S., M.H. as Deputy Dean for the Field Research, Community Service Society, Innovation, Downstreaming, Work Same, Internationalization, and also Alumni. To our Mr. Zul Hidayat please. Thank You. Peace be upon you warahmatullahi wabarakatuh. Alhamdulillahi rabbil alaminatu wasalamu ala asrofil iyaai wal mursalin
2:19 wa ala alihi wa ashabihi ajmain. Allahumma salli a la Muhammad and ala ali Muhammad. Whom I respect Mrs. Lisworo Susanti from the Ministry of Administrative and Bureaucratic Reform. He is a media policy analyst. Then Ladies and Gentlemen from the Bureau of Human Resources Man Organization and Law of the Ministry of Administrative and Bureaucratic Reform. Welcome to campus Faculty of Law, Bukit campus. This is the campus Palembang. We have two campuses, sir.
3:04 Mother. There are some in Indralaya too. Then I respect you, ladies and gentlemen from the Inspectorate Unit, yes, Ministry of Fans and Bureaucratic Reform. Hey, welcome too. Then I respect Gentlemen Our resource person is a doctoral candidate Agus Ngadino, SH. MH. Then Mr. Candidate doctor, SH. MH. Then the I respect there are also my lecturers
3:53 ee Mrs. Dr. Sri Handayani, Mrs. Dr. Sri Turatmia, Then fellow lecturers from the Faculty of Law, University of Sriwijaya, Ladies and Gentlemen who are present. Thank God we asked for 10. It's just necessary we would like to inform you that there is one person who is unable to attend because he happened to be sick this morning reported that he was fine ee pit condition. Therefore ee exists nine What is the name of the lecturer from? Faculty of Law present today.
4:39 All praises be to Allah who has bestowed his blessings upon all of us so that we all can present here what is the name in order to attend the event, the FGD activity together Ministry of Agriculture and Bureaucratic Reform and Faculty of Law Sriwijaya University. I was entrusted by the Dean Prof. Dr. H. Joni Emirzon, S. MHum to represent him. to represent him to welcome you To all mothers, especially fathers and mothers from Ministry of Administrative and Bureaucratic Reform ee in today's discussion and he convey greetings and apologies because he could not attend. Coincidentally, Mr. Mrs. ee he was at the time
5:24 the same carries out other duties ee di outside the Sriwijaya University campus. Well, maybe his absence isn't there reduce ee appreciation and sense Our respects to all of you. Ladies and gentlemen, respected guests. Faculty of Law, Sriwijaya University Every year it's common and there are lots of them ee's collaborative activities with various institutions ee MPR, DPR, DPD ee then there is We also have several ministries do it and thank God on the day
6:09 here we can carry out one activity together with the Ministry of Van RB is something that is called what happy and we hope of course only similar activities can be then we institutionalize it in form maybe ee cooperation of a permanent nature maybe in formal form there is signing of the PKS for the future. Eh, we have also implemented that with some institutions are good at the level both central and regional. Because of that It is important for us, sir/madam, please allow me we convey that in 2025 this is UNSRI ee
6:57 changed status from BLU to PTNBH. So one of the things that then emphasized to us at the level the faculty is to improve work cooperate with various institutions, with various universities both domestic and international. And that's what her name is ee as much as possible if we can do. Therefore, we welcome good offer from Kemenpan RB for carry out this activity. And I hope then hopefully in the future we can work together for various things kinds of activities. Of course, God willing The Faculty of Law is ready for us. Okay, ladies and gentlemen, I think it's my time.
7:45 limited ee to deliver a speech. Well, once again I say thank you Thank you, Dean of the Academic Community The Faculty of Law expresses its gratitude to the Ministry of Fan and RB, yes and also ladies and gentlemen Faculty of Law lecturers who are willing we apologize for assigning you to participate in this activity abandoning what is called basic obligations yes hopefully this will also be a part of our contribution to the nation and the country, a manifestation of our service as a lecturer part of the implementation our tridharma too.
8:30 Happy discuss. Hopefully our discussion, activities we are productive this time, producing positive things, contribute something that can especially useful for policy formulation at the Ministry of Administrative and Bureaucratic Reform. Because this is related too with us, father, mother, right? If we talk about the Ministry of Administrative and Bureaucratic Reform, yes, we talk Yes, right. So the policy will certainly be be part of the policy that must be we carry out. Hopefully later This discussion resulted in what is it called? something that is positive what is it called yes. God willing, ladies and gentlemen, the resource persons
9:18 we are competent in this regard On the other end, Mr. Dedeng is the observer he is HTN yes HTN teacher ee observer what is it called social politics too? often appears in the media as well with Mr. Agus Ngadino. He was wrong one ee figure of a lecturer who is very competent when talking about state administration too I think personnel administration. Just that, sorry for everything wrong and mistaken. In particular we please also apologize, sir, Ma'am, friends from the Ministry of Administrative and Bureaucratic Reform, if then our welcome was less than adequate
10:04 please. this is what we can do. Once again, I apologize for any mistakes. and mistakes, for all the shortcomings of what I said. May Allah have mercy and guidance. Peace be upon you warahmatullahi wabarakatuh. And peace be upon you, warahmatullahi blessings. [Clap] We thank you sir Dr. Jul Hidayat, S., M.H. for the welcome which has been given on behalf of Mr. Dean of the Faculty of Law, UNSRI. Okay, ladies and gentlemen at the same time, for the next event straight to the core of the event, namely later begins with an explanation of the purpose and objectives and discussion activities that will be carried out
10:51 guided by moderator Mrs. Liswaro Susanti. He is an analyst media policy in the HR bureau of the Organization and law at the Ministry of Administrative and Bureaucratic Reform. Good, to Mrs. Lis, we invite you to then explain the intent and purpose and guide the discussion until noon Later. We welcome Mrs. Lis. Excuse me, ma'am. Before I ask for permission, what leave the room because you want something have to carry out other tasks. Accept love. Test. Good. Oh, thank you, Mr. Jul. Good. Oh, peace be upon you, peace be upon you blessings. This sounds like my voice
11:37 Yes, ladies and gentlemen. Good. Oh, okay. Here also mm i want to thank you Ladies and gentlemen, all of you who have already take the time for activities we are here. Well, this is usually what happens if I came to Palembang by chance ee my boss my former boss ma'am Diah Natalisa, yes. Yes. Well, here we are at I usually like to rhyme here, sir. Let me open with a poem candlelight studded with stars. The lights were dimmed. For all the ladies and gentlemen present who have come. We convey peace and blessings.
12:23 Peace be upon you. Maybe there's one more, yeah. Is that okay? Lots flock to the city of Palembang visiting the UNR UNSRI campus. Thank you ladies and gentlemen for coming. fulfill our invitation. Good, Thank you, ladies and gentlemen. Let me introduce myself, my name is Lisworo Sesanti that was what eh said earlier host that I am here as moderator for forum activities public consultation on service standards Ministry of Administrative and Bureaucratic Reform Country. Well, here we are together
13:08 with academics from the Faculty of Law Sriwijaya University. Thank You Ladies and gentlemen who are present here. Well, before that we would like to Let me introduce myself first, ladies and gentlemen. all. Well, here we are together friends from Human Resources Apparatus ee Organization and Law. Eh, This is here in front there is Mbak Raisa, there is Ms. Ira, there is also Ms. Cira, there is Mastian, there is Mas Cesar, then there is also Mas Hersen ee and also from ee Mas Denting and also from ee Inspectorate, yes. here indeed we are
13:54 ee our activities must always be supervised, yes, because we have to ee performing well here yeah. Indeed, you can see that indeed we ee perform ee according to with the rules that have been set in our place and also supervised by ee ee Inspector as ee supervisory section. Well, ladies and gentlemen, for to shorten this activity ee we want inform our purpose ee to this campus to do this FKP is ee as follows, yes. Based on ee regulations maybe ee can be in Oh,
14:39 explained first, okay? Okay, yeah. Before this It's clear that we do have ee there the rules yeah, besides ee di Law Number 25 of 2009 in Article 9 concerning EE implementation This public service is mandatory held include elements of society and also academics and others. Well, this one ee this regulation is also indeed ee already Yes, it applies even though it's already outdated but indeed we ee plan to mer-review of this ee law and also ee regulations on standards services in Ministerial Regulation number 15 of 2014 which is true even though this is already a rule outdated but it's still valid
15:26 until now because this is the term can still be used even though it is there have been many changes from ee changing times, changes organization, as well as changes other. But this is still relevant to use. Well, for that, ee, maybe ee we too also inform that in the Ministerial Regulation number 16 of 2017 concerning guidelines holding a public consultation forum where it is mandated that ee UPP or mandatory service provider unit conduct a public consultation forum to report the results to the Ministry of Administrative and Bureaucratic Reform. Well, this is what FKP is like, sir. So ee public consultation forum that
16:13 we are here, the plan is to want to mer-review from ee Permenpan 16 eh sorry Ministerial Regulation number e 15, which is indeed now we have an update too and for those who have standard service in we have created service standards it is based on Permenpan number 222 2025. Well, this is indeed this regulation still new, sir. Still no 6 monthly. But we want to see too Is this really from Permenpan? Are there any elements of rakat? or other elements stakeholders. Well, is this really true? no ee what is this Permenpen it's already in accordance with ee from
17:00 elements of ee society and ee academics and others. Well, this one we want to see here. That's why we ee plan here for ee mer-review ee from ee Permenpan 222. Ee Previously I would like to inform you what is FKP? FKP is dialogue or discussion exchange activities opinion in a participatory manner between public service providers ee with public. here it means that the public is also the one who I informed you earlier that it does exist, right? ee there are some at UNSRI maybe part of academia or enter in stakeholders here for activities
17:45 This FKP. Well, every organizer is obliged conducting FKP as a form of involvement community in the implementation public service. So every time we have relevant rules with this real society ee society or these five elements it is indeed mandatory to be involved. Don't until our policy is out but it turns out to be a burden for the community like that. Well, this event is involves five stakeholder elements including academics, related agencies, service users, mass media, and also institution. Well, here we e see from this stakeholder seen from the side academic, sir. Is it really a rule? Are we suitable or not? Now, This also happens to be from the Faculty of Law
18:32 Yes, sir, yes. So maybe ee there is information that we do not know about the laws that can delivered by the law students at here or our sources later ee can be informed whether Is this appropriate or not? yes. Then the aim of this activity is to get suggestions and input from academic elements and become material consider it later ee if we are there ee inputs that are indeed relevant here we will consider which we will make improvements later or review of these service standards. Then to get an agreement and understanding of standard provisions
19:19 services at the Ministry of Administrative and Bureaucratic Reform, whether still relevant? Yes, that's what I said earlier inform whether this is indeed ee already appropriate or not. relevant or not ee in society regarding service standards This? If indeed it is still not appropriate, we ask you to enter it like that information for us what it is the discrepancy where possible later it could be a consideration we to do a review of ee this service standard. Also get public opinion point of view minimize the impact of policies that harm. Because this is what we hope from ee the service standards that we have created are ee in the future it will not be detrimental to society like that. these rules No. It turns out that after
20:05 published, wow this is this rule it turns out to be detrimental to society and don't let that happen. So we please in this public consultation forum there are indeed inputs and inputs that building, that's the nature of it, ee there are improvements from services in this government. Well, this may be the load of ee decision Ministerial Decree Number 222 of 2025 concerning service standards. Well, here is the service the external is like this 1 to 16. Social audience consultation information policies related to the use of apparatus state and bureaucratic reform PENS organization. Procurement of services
20:51 public library, allowance determination performance of government agencies, determination job class. Appointment of position functional, setting working days and hours government agencies, permit determination principles of agency uniforms government, evaluation of system spending electronic-based government or SPBE and clearance of SPBE ministry or institution. determination of functional allowances, determination of the financial rights of the leader or members of non-structural institutions. While the internal service is there application for official travel permit abroad, revised budget authority budget user power, reimbursement lost book, security testing process, coverage, assurance, and then supervision
21:37 other counseling, procurement of goods and services, disbursement of SP2D ee budget via CMS and cash and also ee employee expenses, document verification breast milk inventory finance property country, financial documents, religious studies letters, and also finally the recitation online leave. Well, that's it for the topic of this review. is what the service standards are? compiled by the Ministry of Agriculture is efficient or not yet and in accordance with the regulations legislation. Then, how should we respond? mismatch administrative administrative flow in public service? What are the expectations? You to the services at the Ministry of PAN
22:23 RB and how it conforms to standards Ministry of PANB services with present condiition. Yes, that's all, ladies and gentlemen. I. Well, we ask for this, Sir and Mom can you please participate in this? this activity. Ee for that ee for to summarize the time yes we ask for Hey, our resource person is here. Mr. Agus Ngadino, S.H., M.M. Yes, Sir Agus as moderator from ee Faculty Sriwijaya University Law. Because in Here I don't need to read this his biodata because this is the lecturer
23:09 Ladies and gentlemen, yes, of course, ee Do you know Mr. Agus? Good ee for the time we give it to Sir Agus to present his presentation. This around 15 minutes for the presentation from Mr. Agus. Okay, please tell me the time and place. I invite Mr. Agus. Sir Sir Oh, Mr. Agus or Mr. Dadang first? Mr. Dandang Dulang. Oh, Mr. Dadang. Oh yes. It turns out there is this change. Hey Mr. Agus ee, please let Mr. Dedeng go first, sir Dedeng. There happens to be ee here our resource person is also from the same Faculty of Law also at the University Sriwijaya, Pak Dedeng, S.H., M.H. Good,
23:57 please allow us time to do so Mr. Dedeng.
24:46 Okay, thank you ee moderator. May I present the material? Later moderator please just remind me if it's time. My first Ee is appropriate with the request from ee Kemanpan RB ee according to what all of you have said I already have the ingredients but I can make it in PowerPoint format. So if we I saw the Service Standards review The Ministry of Administrative and Bureaucratic Reform has made a decision Minister ee number 22 of 2025. this requested from the academic ee aspect. Which first when I saw this rule I I think this is the first reference to if at Mr. Agus's permit administration is there
25:32 general principles of good government it has been in effect in Indonesia in carry out aspects of ee government in besides ee there are rules applicable laws and regulations. However uh in the development there are those of us understand about good governance. So eh I think first I used a reference eh good governance because good This governance is used as a guideline in running the government in Indonesia and other countries. So if the philosophy of good governance why we ee need enough rules is this good? first ee because yes there is people who pay taxes and they also have the right to receive it good service. Next in the principle of good governance
26:18 these statements must be well executed and I think there is some of the principles of the World Bank for example, there are six. Next there is also from UNDP eh, which is used from good governance This participation includes the day This. Next, for example, the vision and mission strategic plans, government performance, performance, transparency, equality position in the eyes of law and justice in social life. Well, that first i use the basics from good governance for reference from eh revision of the eh rules from the Ministry of Agriculture and Bureaucratic Reform. because an honest government is needed and strong in doing good this governance. Next legal basis
27:04 I think we also use it the basis of good governance, there is also Law on Public Services Number 25 of 2009 and PP as ee the rules that implement it. So of course there is scope of ee Ministry of Agriculture regulations regarding guidelines service standards so that the basics this can be a reference. Next, if we look at ee from ee the materials delivered have standards services at the Ministry of Empowerment State Apparatus and Bureaucratic Reform. If we look at it in the attachment has been conveyed by Mrs. Risboro earlier that's the first information I thought This is requested for review. The second socialist policy audience consultation related to the empowerment of state apparatus and
27:51 bureaucratic reform. Then if we look at it there are 35 items from the ee component include application for official travel permit abroad as conveyed by Mrs. Roro earlier there were 35. Next, numbers 1 to 16 are external numbers 17 and 37 are internal. The service types are services, administration and goods. Well, then there are ee criteria if we see from the attachment column. First there are the requirements, then there are procedures and mechanisms. I think this is it what we need to do is observe first requirements whether this is effective or not yet. For example, the mechanism
28:38 what and is the procedure already in place? meet standards for example from norms of governance ee norms of governance the good one. What is the time period? this solution is in accordance with ee statutory regulations that regulate governance there are costs and fees for this look at that ee free yeah this is appropriate with legislation. Then there are service products that are entitled accepted by the community. Next there is also handling complaints, suggestions, input and appreciation that we need to review. Furthermore there is a basis for service management
29:25 law, infrastructure or facilities, competence of implementers, supervision internal, number of implementers, guarantee service, safety and security guarantee service, evaluation of implementer performance. Well, here I am from the existing scheme ee I see the first one from the aspect condition. Well, from the requirements aspect to ee this is the 35th point. So ee these 35 points are from the columns that there is that there is ee component requirements. Well, I guess we need to see components of this requirement with reference to
30:11 to ee good governance of panten and laws and regulations. Well, if I look, if I look requirements how ee principle that the requirements ee of the 35 ee components I Guess we'll make it simpler and effective in the requirements that used. Then if I look at the requirements also it already covers the legal aspects because it is a bit ee there are stages. It's me indeed Guess ee follows ee rules existing legislation. But ee we can also help with use of technology so that these requirements are more effective. for example ee signature
30:58 electronics for example, then for example devices that make things easier next alternative online form to make it easier, for example, we also can use digitalization with integrating the national PPID portal then integrated with the civil registry data so that later if the community for example, there are those who come here, he is automatically can use ee data using this technology. Well, if we see from these requirements the principle is that the idea is simple, fast, transparent and participatory. Because of this according to Permenpan number 15 of 2018 eh in accordance with eh governance. So
31:43 for example, a photocopy of the identity card can be replaced with NIK, it can be verified like the other servants. For example we can use mobile applications in another example, an official email, online portals, in addition to face-to-face. Services can be connected to the system national for example and others. Now, transparency and accountability status This service can be tracked by online by the public. Then if I look at the system there are 35 mechanisms and procedures The item also regulates the ee system. mechanisms and procedures. I think so if we refer to the ee exit order good and regulations legislation, how the mechanism of these 35 items he ee more
32:28 simple, so it makes it easier ee against ee say object requesting service. Next, if possible, how does he do it? easy. Next effective next applicants can track the status of their application online. For example, as in other services. Standard service time announced openly by the parties handsomeness. For example our service be proactive. we are active for example, an original letter from the head of the institution transformed into electronic mail integrated digitalization into the portal our Ministry of RB's integrated service too using transparency and accountability accountability so that for example 3 days
33:15 work for information 5 working days for complaints, so every applicant can monitor service programs so we can arrange manage time effectively from this point try taking it out again, okay? Next to the point can't appear yeah. Just try changing to something else, Mr Febriak
34:02 I can't see the table on YouTube. Wait a minute, sir. cat What should I continue with, Doctor? does it appear or not? This is for the personnel service connected to the state civil service agency.
34:50 For example, if we are in a faculty, for example we at the university are connected Ladies and gentlemen, for example ee our data and from the Ministry Direct techniques are also integrated into ee BKN. So our data is at BKN with our data is here they are direct connected. Then, for example, from the aspect I think finance can be integrated also to the Ministry of Finance. Then, for example, the PDLN service is connected Ministry of Foreign Affairs and so on. That's a note I. Next time completion If we look at it, it can be fast. Which first if possible yes there are items from 35
35:39 the components. So there is ee time completion. Well, how the principle? fast, effective, efficient, then speed up time for example you can assisted with IT services for example in this case online. Then, how we can digitize and integrate system to improve, for example, validation documents, then implementation of services integrated digital. Well, the services are administrative in nature simple can be completed in time 1 to 5 working days for example more effective. Next are the costs and rates. If we look at the 35 items, ee he already has no fees, no rates, yeah. This according to the regulations I think it's quite appreciated. But we
36:26 worrying if for example there are individuals the one that ee uses is free of charge but it costs money. Well, that's necessary announced. I think that this is indeed ee no fees or charges. Next is the service product. I think ee how is this service product he clear then concrete then quality sesuai standar mutu. So ee product that received by the ee who requested the service here it is clear, legal, can responsible and giving direct benefits to service users. So, for the legal basis used by the Ministry of Pen RB, that's enough complete. I think the legal basis is used in sufficient detail because it is listed
37:12 clearly all the legal rules that There is. Next handling, complaints, suggestions and input or appreciation. I think the complete address is there. There is his email, there's his Instagram, there's his phone. then there is the address so quite easy for the community for example to provide information facilities and infrastructure and/or facilities. I think how the facilities and infrastructure this and or the facilities provided. First meet the eligibility standards. Then he can function e every at all times. ee then the facilities and infrastructure
37:58 active and he is available. Then the means and This infrastructure can function with Good. So no no just for example program at the beginning for example later sooner or later ee is not maintained. How are these infrastructure facilities in maintained and available at all times. then managed effectively, efficiently, transparent, accountable, sustainable, and must be maintained so that it is always function according to its intended purpose. Well, for example in places certain ones that are not used frequently for example it is not maintained, but how we as service providers it still provides simultaneous ee or continuity of these facilities and infrastructure
38:45 remain available and remain well maintained Good. Well, how about ee I guess the service modern demands facilities and infrastructure digital can be combined I think follow the developments that There is. Then the marketing means ee maintained regularly. Then, the facility is directed to digitalization. We follow existing inclusive IT developments for example integrated according to principles of good governance, effective, transparent, accountable. and participation. Next, of the 35 items we also see that there is a competency section implementer. So 35 items are there by the first item until
39:31 The 35th one has implementing competency. Now, if we look at the 35 items ee the components from the ee aspect the competence of the implementer if possible according to capacity. Then there is ongoing training for state archives. MK follows EE training short training for example from bajan finance for treasurer, communication public for complaints. So there is everything past trainings for example are necessary equipped with professional certification for every ASN with a position that tiered and sub-subs that exist in Ministry of Administrative and Bureaucratic Reform. So I think ee with for example there is this professional certification for example procurement of goods and services for example in the field of law, combat
40:18 legislation, in the field of services, how to provide good service and those trainings ee will improve e quality well-managed ee institutions, structured ee in accordance with the vision and mission than ee Kemenpan RB. Then there is also a need for performance monitoring. performance targets with satisfaction indicators service users. I think this is it there is a survey carried out for example. Next is the competence of the implementer The Ministry of Administrative and Bureaucratic Reform has complied with regulations from the aspect of implementer competence. So, so that the service really reaches standard target index of 4.10 in accordance with goals rather than RB ability is necessary
41:06 detailed competency mapping was carried out servant. Then later there will be professional certification for ee fields if certain strengthening digital capacity. Next we look at the supervision internal. So there are 35 components ee aspects of internal supervision. So, how does this internal supervision work? I think first you have to be professional in accordance with existing governance. So he routinely, then evaluates periodically, sustainable, periodic reports and performance evaluations service to maintain ee it can happened well. Next there is functional supervision for example, inherent supervision, compliance evaluation
41:53 to service standards. There is also supervision from ee on a regular basis direct. Next for the amount implementer of the 35 ee components. So there is a section on the number of implementers. If we the analysis is appropriate to be quite appropriate need. Well, how is this stable? ee the need for this number of implementers. Then how many implementers are there? already exists this can be effective. ee in har its function the number of implementations is determined based on my workload analysis I think it's been done. Then the standard competence is clearly taken into account digitalization of services for efficiency.
42:41 Next, of the 35 existing ee items, there is also ee regarding service guarantee. So, how is this service guaranteed? I think the management is good. So the Ministry of RB's service guarantee if we look at the existing scheme the attachment has been fulfilled basic principles of the Service Act Public Certainty, Transparency, Accountability and this needs to be strengthened with a mechanism compensation. I think further security guarantees and occupational safety at 35 years the. So, how to guarantee security? and the impression that this work can be implemented Good.
43:27 Ee services at the Ministry of PNB provide a sense of security, for example, being free from threats physical and non-physical, protecting data users, guaranteeing safety during service process and ongoing. So need to be integrated both data security, physical security and and so on. Next, evaluate the performance of the implementer of 35 components yes. I see we have evaluation of the implementer's performance. Now, how this evaluation can be scheduled and he is continuous. This evaluation is carried out routinely using performance indicators measurable equipped with a satisfaction survey from ee object
44:12 service users. Next is the conclusion of the service standards The Ministry of Administrative and Bureaucratic Reform is still relevant to me I think it needs improvement sustainable and he is more adaptable technologies modern, digital-based contemporary participatory excellent service and providing services ee is good then the target is to increase public service evaluation index of expectations 4, 10 I think can be achieved. Thus from me, thank you. Peace be upon you warahmatullahi wabarakatuh. And peace be upon you, warahmatullahi blessings. Thank you, Mr. Dedeng Yes, Mr. Dedeng. Yes, thank you for
45:00 his comprehensive and clear presentation and also there are some inputs that are really very ee relevant, yes, we can make it into something ee public information yeah, which one maybe in the future it will be possible made into review of our service standards have. As I tried to review earlier, what did Mr. Deding mean? here is that some aspects that indeed there needs to be an emphasis on ee digitalization of services, yes. Ee first in Here Mr. Dedeng also provides information in this aspect of the requirements ee refers to ee it would be better to refer to the rules good governance in regulations
45:46 legislation must be made as simple as possible. So the aspect these requirements should be simpler and there are also legal aspects too assisted by ee technology to make it more effective and transparent as well accountable. In addition, the system of procedural mechanisms in accordance with the law how it can be simplified to objects that request more service effective and also ee ee track time service or digitalization through digital yes. Well, this is a service of ee nature proactive and also able to connect ee in both financial and ee aspects other services with other ministries such as ee services finance with the Ministry of Finance and
46:32 also for PDLN and the Ministry of Foreign Affairs. eh effective and efficient time completion and can be accelerated so that ee with online ee process. Well, this is also there product received by the user This service is clear, what is the product? the product received to be in accordance as requested by the user service. Well, this one is also available too for surplus. Sarpras is also more ee it would be better if the available ee is also Saras this could be more modernized yes. So it can be something that is ee ee what his name? more ee digitalization again ee later what can be improved more service process to the community and
47:19 also the competence of the implementer must be able to appropriate and ee if possible there is professional certification certificates, right? such as goods, services or laws and legislation. Well, this is for ee for the target index it must also be 4.1 ee there is a mapping of service potential and there is also internal supervision professional and guaranteed service good service management, evaluation measurable ee performance for implementers according to the satisfaction survey public. Well, here it is standard ee services are still relevant, but there needs to be further improvements continue and also lead to modernization of service delivery in
48:05 here which is digital based. The main thing is Is that so, Mr. Dedeng? Good, Thank you very much Mr. Dedeng for the time given. Well, we ee just at the same time, what is the source? with the theme being given by Mr. Agus Dino. Well, we'll do it together later from this source later ee Sir and Ladies and gentlemen, if you want to You can ask questions after the ee session from Mr. Yes, Mr. Agus. Well, for the time being and Mr. Agus Nadina's place is yours, please.
49:07 Good. Peace be upon you and Allah be upon you blessings. Thank you, Mrs. Roro. Ladies and Gentlemen I shared earlier material yeah. So actually if Earlier, Mr. Dedeng was actually technical So what's at the level? at the bottom, yeah. I actually hope that in the beginning earlier, but later on what will you do? discussed. So, ladies and gentlemen this is of course the approach is
49:53 academic perspective yes, Science state administrative law, right? At the time given TOR it doesn't take long actually there are several things that immediately become questions even though what is made in the TOR is also questions. So the question that results That's the kind of question. Now, why is that? The first one I got
50:40 what is the name of the script? It is with titles like this. That's right, ladies and gentlemen. The title is like this. My initial question is why isn't it the minister's decision? ministerial regulation? I tried to track it down in relation to this product yes. and indeed did not find it there in the website display is usually easy and then i got candy yes Which
51:32 2021 Is this true, ma'am? Yes, this exists, right? That's right, that's where it's interesting. Why why is this important? Because of reason improvement is a reason that comes from of what is being repaired. If we try to read it in KPMEN earlier, I want to find out where it comes from here? Didn't you meet him in his mind? KPMEN earlier. Why? Because of the intention fixing it is yes something that previously it's no longer appropriate. That's common sense simple yeah. Especially from the nomenclature side.
52:21 I also wonder why what the name is indeed different, huh? Because the only thing that says is a ministerial regulation, the only one is a ministerial decision. So if in context the regulation is a general regulation abstract. So as the concept develops, yes, in the context of the government's actions It's already been arranged its nomenclature. which one is included in regling nomenclature category, which one falls into the base kicking category it is an important part of identify what is this product? Well, if we try to enter slowly
53:09 yes understand about the content of the material because the material is the same as the candy mentioned earlier was revoked but there are improvements. That's right. I appreciation is this process there is visible improvement at least in terms of defining or not define perhaps classify what are the services of the RB minister. Because previously it didn't exist classification between external and internal, Pack. This reading method is important. Why?
53:54 Actually in the institutional context I want to underline that the formation of the ministry departing on what government business I will actually explain later in three aspects, namely philosophical, juridical, sociological. But as an introduction I said that the ministry's institutions it is based on government affairs. What? Uniquely, unique in the context of ministries in Indonesia there is something that might be notes. Why? Because of the basis of the matter
54:40 the government is actually rooted in efforts to serve. Who is it that is being served? the real public. But please, ladies and gentlemen, pay attention to the Ministry of Administrative and Bureaucratic Reform this serves the public or serves waiter? That's the basic thing. Why? There are types ministry he was intended for serving the waiter. not serving the public, but serving waiter like that. So if it is read in institutional understanding, I became a bit more critical understanding of existence
55:27 Presidential Decree on the Ministry Utilization State Apparatus and Bureaucratic Reform. I tried to read it on You can review the rules later, okay? there is no one formulation of what is referred to as state apparatus and what is meant by reform that bureaucracy. Even though it will influence on the subject. If you just click on Google when mentioning state apparatus The connecting person is ASN. Can be checked where it is connected to. ASN is the one
56:13 appears in intel what artificial that intelligence. That's with that narrative. Well, that means there is this problem. Why? What exactly is meant by this? the state apparatus and what is meant by reform what is bureaucracy? it is important in context the institution wants to function like what is that? Including keywords actual use What? Why is there power in the use of power? useful, like that. If that reason then defined in KBBI yes there is a word power is useful. This is the character I want reflecting optimizing the apparatus country. What does it mean to serve a servant? that is to make the state apparatus
57:01 optimal? That we try to think because of the achievements about the ministry being successful. Later So that's a question for you, ladies and gentlemen, This ministry is said to be successful because serving the public is good or good at serving waiters then it won't be the same, ma'am. Measuring measuring success will not be the same. Why? Because in the logic of the state apparatus indeed he already has the ability that's how it is as a subject that is considered Primus Interpares is elite. But the question is why was he served? What's wrong with the state apparatus so that
57:47 need What is the name? One matters concerning servants. Well, then I tried to dissect it in depth. three your part, sir/madam. So this is it sir Dendeng is actually already clear one by one, but I want to show you that The breakdown from KPMEN earlier made it 37 services. Of the 37 it can be seen serve more inside or out external internal. If we try to break it up, it turns out
58:34 many are internal. Who is internal? Employees of the Ministry of Administrative and Bureaucratic Reform. In terms of quantity. If we limit it to the service category external there are 16 service. external questions arise that Who does that actually mean? Is it the public, the society that envisaged in law public service definition the community doesn't include that ASN categories in it? Then this external person appears, who is this? Actually? ASN outside the Ministry of Administrative and Bureaucratic Reform
59:22 Is that so or is it public? So the way to read is to understand the external become this question public or ASN outside the Ministry of Information and Bureaucratic Reform if it is reduced again oh the limit is public services mean reduced again this 16th one. If we want to talk measure the level the public service of the Ministry of Administrative and Bureaucratic Reform, right? Why? Because when then broken down again, the external one some of it can be crossed out. Why? Because crossing out some is serving ASN outside the RB mandate. So which ones are still in the public category?
1:00:09 that's actually like that. Even though earlier yes we don't have a ministry discussion in the ministerial law that's how its paradigm in the context of providing serve the public. Because of the fact is that there are types of ministries that do intended to serve the public and That's the philosophy of the welfare state. So describing the apparatus is primus interpares. He is not a servant who must served like that. That's what it is paradigmatic Ma'am yes that is very risky like that. Why? Because it will have an impact later cultural is in the process carry out government duties. Yes, even in theoretical reasoning
1:00:59 yes the language is like this. So from a legal perspective state Administration and that is the job of the parents HAN is two wings. One side depicts authority government authority and it is strong but one side is to protect the kum its people. This dimension is one package. Why is that? This is the reason. This is what love looks like. I mostly
1:01:47 The experts, sir, madam, are one eye Money. But I don't want to deal with money. I deal with love. So it is a state of law and democracy it must be based on love. He wasn't meant to be made split like that, split like that, no. But a unit that complements each other. So how to understand the rule of law and democracy is one breath. That's why then the reasoning that I said earlier it was a derivative of understanding of the rule of law and democracy. I hope Mr. Direng it started from there actually, but i forced to start this matter. Why?
1:02:34 Because the breath of the state apparatus is on the understanding of the rule of law and democracy. Too abstract? Yes But that's the dream, you know. Well, inside understanding of the rule of law there are two ways of thinking. If you are a father Mother read the textbook on the rule of law it's so abundant. So many we forgot so many. But if we want to make it simple, understanding the rule of law it's only in two categories. One, in understanding scope, scope the role of the state. So theoretically you will discover how the concept shifts the state is from the night watchman state become a WFT welfare state.
1:03:22 Why in the ministry's understanding must understand that? Because it is a logical consequence from the concept of the welfare state, state administrator. And what does this mean? Country serve. That's a servant country That's how it works, huh? Serve what? yes government affairs that become who is responsible to? Inhabitant country. This reading method is important. Why? Because later concentrate on government affairs, don't until more time is spent taking care of the waiters than those served. It will be a hassle later if you have to take care of more things state apparatus affairs rather than taking care of people. It could be that the allowance is bigger, sir. the bigger one. Who are you taking care of?
1:04:09 Apparatus. That's a very fundamental way of reading, right? in relation to how the government is run. Second, the categories understood in context of justification for his actions. So, within the framework of building standards service the simple reasoning is his actions were justified. legal means. So in the state formula What are the legal requirements? The principle of legality. The picture of legality is a picture full of complexity. Why? We just mentioning candy and pen is possible so one thing in relation to
1:04:55 legal consequences. Well, this is perhaps which then becomes what? important about how the legal aspects of the state That properly understood in relation to duties of state apparatus in terms of serve. So don't let it happen later That way of thinking is forgotten, you know. If you try to bring it in person philosophy, in theory, maybe in books law, yes, in almost all law faculties the most popular when talking about most famous power what, sir? What is the most famous one? usually, sir?
1:05:41 What is most remembered is usually when talking power the political trias of the executive, legislative, the judiciary is like that in its head. That if law students are asked, of course its contents. Even though it's just one of them just one of the many yes the theory about the power division that underlies how it works the government is prioritizing matters his government. Well, there is one discussion in dynamics power is what put forward by Lemer who he adding one more is service public. Why start here? Because what we are talking about is standards service.
1:06:30 And the question is in the title the service standards in the question arises why there is no word the public yeah with a specific purpose which is indeed intended for that or are there other considerations? but reason in conception administration of government affairs is a public service. So if you serve the servant the results ultimately it is the quality of service public. So if you want to take care of ASN matters, yes the state apparatus is good but don't imagine that that was the goal wasn't it.
1:07:16 The service framework in question is for the quality of its public services. So when we correct the way it works the service standard is to measure Is it by making that standard? the waiter is able to improve the quality public services or not. If it turns out to be more painful It's a disaster for the civil servants, ladies and gentlemen. This is a phenomenon sometimes, ladies and gentlemen, yes, I often also criticized in the head of neglect yeah sometimes in some cases matters regarding that civil servant often more busy than his job is to serve.
1:08:02 I can check that, sir, madam. Approximately Father is slower to get promoted or busier taking care of public services? Must be busier taking care of rank. How to? This is collecting data. Imagine that. Even though the first mission in the context of the existence of state apparatus is not therefore. Not for what? For serving the public, you know. That he must be qualified, must be able, must be empowered. Yes So as primus interpares its basis it was already good before. That's why if let's say how to reason institutions, namely bodies or ministries taking care of the servant, then reason the main thing is in the conception recruitment. That's the entrance that
1:08:49 closest to the public. So what do you do about it, Mom and Dad? the number of employees is also the same That. So we're actually facing each other with the public because of its relationship who with? People who want to register, right? like that. So that's the real process most prudent should be. Why? Because what it will look like when it's finished state apparatus, he is primus interpares. That's good. Then the question is why why is that? need to be served
1:09:34 it's a new job, right, sir, madam? like that. Well, that's in a few studies on the ministry never it was discussed seriously about categorize body type or What does the ministry function for? Is he meant to serve public based on the basic concept above yes, philosophy about government affairs or was he meant to be strengthen the apparatus? Yes. Yes. Luckily that's what it's called usage of ladies and gentlemen. Try if it's called empowerment. If you mention empowerment, that means right? so helpless. Luckily this exists additional utility, ma'am. So in KBB
1:10:19 that's what they call it both have the word power, but he have different meanings. If he understood as empowerment, he tends to be understood by the apparatus negaranya itu enggak berdaya. Oh, from where is the story of the state apparatus or not? empowered? The person he has authority, have authority, have budget, have office, not worth mentioning empowered. Why? Because what is the concept? Indeed he is powerful. Now, then when he was given the word guna, Well, this is a question, right? when you want to use it, then the meaning corrective yes. That all this time the power
1:11:08 no matter what it is called it is not optimal for used. Well, then dreams in relation to service standards must be understood That. If the concert is when talking about the service it focuses on servant, then build standards the service that is intended make the state apparatus optimal in its power its use. The focus is there. Why? Because now the challenge is aspek pelayanan gitu ya. it's in several things.
1:11:54 I often try to note this down I said this at the beginning Ladies and gentlemen, this can be tracked later, Sir. what is the definition of authentic? What's the difference between state apparatus and that? with other terms like that, you know as well as reform So, what is the definition at the Ministry of Administrative and Bureaucratic Reform? Ministry of PMK. Ah, this is just a try, I mean just tracking. Oh, so that's what reformation means That's how bureaucracy is. This is the coverage yeah like that. Yes. Yes, this is the hope too
1:12:41 it can appear later in the breakdown in the ministry. Why? Because this will affect the services that will be provided given. Well, the reasoning is simple. If what variation? The variable of its naming is the empowerment of state apparatus, then the service is to empower state apparatus. That's the breakdown, sir, madam. So the work of serving is the service work is in order to empower the state apparatus. Well, what is 37? earlier the internal external was the pull which falls into the category of empowering
1:13:27 which state apparatus? Because that is the most authentic naming in its institutional concept. So when talk the service is actually a service that breakdown yes from What is the name of that empowerment? utilization state apparatus whose services like that. And which one is the breakdown? which originates from bureaucratic reform. Services that are in to reform Which service is bureaucracy? If the internal and external discussion was earlier Yes, it's simple, just read it earlier there could still be three categories. Internal is aimed at Kemenpan employees
1:14:12 RB. External can be divided into two more. That one public that can be checked later just which part of the service. Another is an ASN outside the Ministry of Administrative and Bureaucratic Reform. But not yet, what's it called yet? reflect the intent of the construction its institutions. which one becomes derivatives of the use of state apparatus that's which one and which one is breakdown from bureaucratic reform. Because the concept of service is considered good, successful, yes because it is in accordance with what does that mean? This institution formed to empower the apparatus country then if it is said to be successful What? The state apparatus is efficient.
1:14:58 The simple conclusion is like that. It is said to be successful if that happens bureaucratic reform, you know. So what is bureaucratic reform? Breakdown of which service like that. Reflection that the service is intended to reform the bureaucracy. Well, to be able to ensure that, then what is the definition of this reform? bureaucracy then the state apparatus become important. Why? Because he will determine the benchmark, right? Whereas the basic principle of the standard is to reject it measuring. So before we talk about technical aspects, understand them at the very beginning What was the benchmark for empowerment in the past? the use of state apparatus is rejected what's the measure?
1:15:45 What is the benchmark for bureaucratic reform? what is the benchmark? Why? Because in there is a subject there, there is an object there. When we talk about reform bureaucracy, intended Where to? External. If that's what you mean external means directed at what kind of subject is that? What is the term and bureaucratic reform is read as one breath that is meant is one unity between the apparatus and the bureaucracy? or is he meant to be separate? in context what's different about this if you read it? empowerment of state apparatus referring to the subject, there are ladies and gentlemen the subject is the word utilization of apparatus the state is the subject of who the apparatus is the country, but the question is reform
1:16:32 what is the subject of bureaucracy? which abstract is called bureaucratic reform that appoints Ada change of subject or not? If utilization of state apparatus, yes in our head oh the subject is the apparatus country. So when using it, yes aimed at whom? Subject of apparatus country. That's why I serve the waiter actually it's there. But when talk about bureaucratic reform pointing to who it really is the subject? Why? Due to service breakdown it should be clear later. what does this mean who want to be served in context what is bureaucratic reform? Is it by reading the power of power?
1:17:17 state apparatus is the same as reform bureaucracy? That's the name and that if he is made the same as the use of state apparatus is the same with bureaucratic reform, right? Wrong one element of bureaucratic reform, yes whose elements? The subject of the apparatus, right? Oh then bureaucratic reform wider. If the question is broader, how the variables are for place in the context of service? Who the subject is that so? Aimed at what? So that when it comes to which services aimed at the subject of the apparatus? What can you do his name is the incumbent, sir, but he can also institutional. Kan definition in the concept of the state is unique that we
1:18:04 can mention the word local government. can mention the word regional head, can mentioning governors, district heads, mayors and the meaning is different. There is local government, there is government region, there is a regional head, there is a governor, regent, mayor. One naming with intent on a particular subject. But he has consequences for the DPR and members DPR are two different things. So when talking about the subject regarding bureaucratic reform he pointed out where is it going? Because if it was at the beginning refers to the use of apparatus the state is focused on the subject of apparatus country. With the thought that he
1:18:51 if it is effective then it is fulfilled and achieved that's what it means. So the service is ensure the services that make the apparatus the country is efficient. So, from the 37 above, which one is it? like that. The same thing with reform that bureaucracy. This is aimed at Who? I read it in the presidential decree or not what does he mean by that? there is no definitive meaning to it. So it refers to what subject when that service is to be done. The service to whom? What changes do you want? achieved towards the subject like that. Is it attached to utilization means that it has been one element is fulfilled so that when talk about bureaucratic reform
1:19:37 is the institution, for example, whether that's what it means. This is the thing important in the context of service delivery so when talking about reform bureaucracy institutional approach. While when utilizing subject-based state apparatus its apparatus. Is that really how it works? Now, this is important. Why? Because so that how to read in context provides the service is really effective. Don't let the important thing be that there is service. Well, if the important thing is that there is service, maybe there will be a lot later given is a service to the waiter. Well, if the waiter then happy, happy, ma'am. Yes, but the problem in this republic is
1:20:25 it's not easy, right? We have to struggle too, sir. In campuses have to struggle too promoted, sir. His tridharma duties, though all helter-skelter, sir. We are Palembang Indralaya is already like a worker what, sir? Yes, it must be done in the morning depart for Indralaya. I'll teach again this afternoon, sir, here. Pack. Imagine how much breath that takes that, sir. But on the other hand taking care of rank is not simple. Check this first. Imagine this public servant which should focus on serving the public it becomes unhappy because of that like that. So paradigmatically I
1:21:11 I hope the Ministry of PAN RB has a view which is more paradigmatic about it by thinking that this is a servant to be happy, to be pleased with Parents are happy. Sir will serve happily like that. The work is really hard, isn't it? It is indeed difficult to serve that. That's why I made it happy don't make more that weight. Why? Serving is full of challenges inside full of challenges. So how is that? lol. Well, this is what happened, right? That's why in the concept of supervision It's amazing that there is supervision external is still monitored by the same sectoral too. So this is the device what is it actually? Maybe it's true
1:21:57 their job is to supervise each other. Finally forget to serve the public. That's paradigmatic, sir. And this must be improved in the context of the republic lol. Why? If not, then we just just tell me to make a report, but doesn't actually change anything about human resources, you know. Well, therefore perhaps with what puts the issue in the more fundamental context then we hope that there will be change about how to define services That's how it was. This is still ongoing, ma'am. This is me if told to talk until .00 no stop later can be non-stop.
1:22:43 Do you think it's enough or not? anything can be discussed later. This is if the slide is still long. Maybe that's all for now, ladies and gentlemen. Can discuss. Yes Okay, thank you very much, Mr. Agus. This indeed ee Yes, sir, here it is in more detail from Mr. Agus, yes, about ee Ministry of Administrative and Bureaucratic Reform State and Bureaucratic Reform. Well, this one there are some questions ee questions or a statement from Mr. Agus himself about ee rules that apply in This Ministry of Administrative and Bureaucratic Reform. As before informed this is why ee decision the minister is not a ministerial regulation, right?
1:23:29 So what needs to be fixed? Inappropriate repair from the side nomenculaturkah ada ee what's the difference The Ministerial Decree continues to be a Ministerial Decree and also there are improvements from our rules here. And ee indeed ee here too if you talk about it It's an institutional problem like that from ee The Ministry of Administrative and Bureaucratic Reform also informed Is this MenPAN really ee? Do you serve the waiter, sir? whether servant or ee serving the community so here. And there is indeed things that are indeed associated with this service standard. Do not let
1:24:15 the rules we make here are there such as external services and internal. But the service is indeed not given to society, but in general the number is internal service here. Well, this is it Mr. Agus, what is this, what is it that makes us too? the term is like being awake, right? Ee This is it, Kemenpan RB, what is it like? Is it really usage or is it really useless people to be useful like that or and also some other things meaning definitive, huh? Is there really none? that's how it is here. Well, here are some
1:25:00 It's indeed a tickling question too Yes, from Mr. Agus here. And we yes indeed most of us too There are indeed new ones, what year did they come in? That's what people really don't understand. Formerly his name is also not ee Kemenpan RB sir. Maybe it used to be called that I happen to be more senior than them yeah. So ee is like ee before Mawas Bampan then changed again to become Ministry
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