Manager Roles

0:00 [Music] although all types of managers engage in planning organizing leading and controlling if you were to follow them around during a typical day on the job you probably wouldn't use those terms to describe what they actually do rather you'd see the various roles managers play let's take a look managers talk to people gather and give information and make decisions furthermore these three major roles can be subdivided into sub roles interpersonal roles more than anything else management jobs are people intensive in fulfilling the interpersonal role of management managers perform three sub

0:47 roles figurehead leader and liaison in the figurehead role managers perform ceremonial duties such as greeting company visitors speaking at the opening of a new facility or representing a company at a community luncheon to support local charities in the leader role managers motivate and encourage workers to accomplish organizational objectives one way managers act as leaders is to establish challenging goals in the liaison role managers deal with people outside their units studies consistently indicate that managers spend as much time with outsiders as they do with their own subordinates and their own bosses not only do managers spend most of their

1:35 time in face-to-face contact with others they spend much of it obtaining and sharing information MIT's Berg found that managers in his study spent 40 percent of their time giving and getting information from others in this regard management can be viewed as gathering information by scanning the business environment and listening to others in face-to-face conversations processing that information and then sharing it with people both inside and outside the company Mintzberg described three informational sub roles monitor disseminator and spokesperson in the monitor role managers scan their environment for information actively contact others for information and because of their personal contacts

2:21 receive a great deal of unsolicited infor information in the disseminator role managers share the information they've collected with their subordinates and others in the company in contrast to the disseminator role in which managers distribute information to employees inside the company managers in the spokesperson role share information with people outside their departments or organisations Mintzberg found that obtaining and sharing information is not an end in itself obtaining and sharing information with people inside and outside a company is useful to managers because it helps them make good decisions according to mintzberg managers engage in four decisional sub roles entrepreneur disturbance handler resource allocator

3:06 and negotiator in the entrepreneurial role managers adapt themselves their subordinates and their units to change in the disturbance handler role managers respond to pressures and problems so severe that they demand immediate attention in action in the resource allocator role managers decide who will get what resources and how many resources they will get in the negotiator role managers negotiate schedules projects goals outcomes resources and employee raises manager roles and sub roles provide a framework for planning leading organizing and controlling [Music]