This is what happens when you start your own company..

0:00 About 6 weeks ago I launched my first startup. What was good and what was bad? Was it a failure or a success? And when this happened, obviously thousands of people criticized us fiercely. Some people even called it a scam outright. And many people started making videos again on YouTube and Instagram. This AIs the scam. Now the question is how to deal with such a situation ? Then I remembered the message which I had told you earlier. Don't worry, think about it. I am very happy to tell you that the new features that I am going to announce today are such features which you will not find in any other AI app in the world. And make a note that other AI apps like Chat, GPT, Gemini, Grow will definitely copy this feature from us

0:45 in the future. Hello friends, about 6 weeks ago I had AI Fiesta lunch. My own built AI platform. In some ways, this is how I started a new journey. A journey to becoming an entrepreneur. What did I get to learn here? What was good, what was bad? What was a success, what was a failure? I think the more transparently I tell you all these things, the more you will learn. You can take as much inspiration from my journey. And secondly, as I said in the launch video, you guys have always supported me every step of the way. So I also have an accountability towards you. Whatever work I do, what results do I get? Let us know all this in today's video.

1:33 [MUSIC] Let's start with some good news. If the numbers are anything to go by, over 20 million messages have been sent on the AIS platform in the last six weeks. Think about it, more than 20 million. Meanwhile, we have crossed the mark of more than 40,000 paid users. That means more than 40,000 people have taken paid subscription of Aista. Talking about free, more than 35 lakh people have tried it for free and on an average, a customer has sent 400 messages in the last one month. That means people are using it extensively. But in my opinion, what matters more than these numbers is customer experience. Do the people who are using it like using it or do they try it in the beginning

2:19 and then stop using it? There is only one way to know this and that is to talk to the customers directly. So since its launch, I and the AIF Yesta team have spoken to dozens of customers via video calls. We randomly selected people from all the paid subscribers and divided them into groups of 10-20 and went on a Google Meet call with everyone. We are basically using it in two levels, first. One is wiping are coding. We are developing an apps Edutech Potato we are using for wipe coding for that. And the best case is obviously research is on multiple platforms, multiple s we are getting the output of the research. So I share my no screen. I could see some problems. I have shared it anyway. They've been updated, but there's something else. I ca

3:04 n't tell you how important it is for any company to receive personal feedback in this way. We asked four main questions. First, what are you using AIF Yeast for the most ? Secondly, what are you liking most about F Yasta? Third, what is the thing you dislike the most and fourth, which is the feature that you need the most in this app. Based on this feedback, friends, we made changes in the platform and added new features. We added eight new features within the first two weeks. Our team was working so fast. Web Search, Dark Mode, Light Mode, Better Formatting, Increased Token Limit. We fixed many bugs and glitches. But that's where we come in, friends, to Not So Good News. The first week was very stressful. We did not expect at all the tension and stress we had to deal with in the first week. To

3:50 be honest, the number of people who came to download and use this app after the launch video was so high that we could not handle it. We were simply unprepared to handle it. Our estimate was that around 1 lakh people would use it within the first month. But this number was reached within the first three days and because of this many things went wrong. The first major problem came in payments. We had to face a huge synchronization problem in payments. That means people were buying the subscription but after buying it they were not getting access to the subscription. There was a delay from the payment processing platform. It was not that the payment was not being successful. People whose money was being deducted could see that their money was being deducted but they were not getting the subscription in return. If they had logged in, they would

4:37 not have got the paid version. Now imagine how many thousands of people would have made payments through UPI. If you are a customer and you have paid but you are not getting access. What's the next thing you'll do? Obviously you will write to the support email. So the second big problem is our customer support inbox. Around 3000 to 4000 emails regarding the same issue. On the second day of the launch video, every second we were getting a new email saying that we have made the payment but we are not getting access. I have made the payment but am not getting access. Our inbox was getting flooded with emails one after the other. And on this very day the third big problem comes. At AIF Yasta we offer six different premium AIs like Chat GPT, Gemini Grow. Now the Gemini one among these crashed. Gemini hit the rate limit because so many people were

5:23 using it through Aista. And now think friends, from a customer's perspective, some people are not getting access. AKI is not working for some. Some people are waiting for two days to get access. Now what else would a customer do in such a situation ? Will start writing on social media. This is a scam. Within two days, many videos started getting uploaded on social media claiming that AI Fiesta is a scam. This is Dhruv Rathee's scan of AI Fiesta. Exactly how people have been fooled. How manipulative is this AI Fiesta? What comes far is that they are doing a huge scam with their subscribers and followers. Yes friends, I am not saying this. This is what many people say on social media and later this thing became a trend. Some people saw that if we make a video on this, we will get views and more videos will start coming on the same topic. AIS is a scam. So how to handle so many problems?

6:09 Now it is a matter of chance friends, during this time I was working on that Chandu Bhai Virani video. And in that video I tell different life lessons. There was a big lesson in that, when trouble comes, one should think and not worry. So I thought, friend, I will teach others later. First let me apply this lesson to myself. We have to think, not worry. If you want to solve any problem, the first step is to acknowledge that problem and understand where exactly the problem is. And the second thing is that to deal with any big problem, that problem should be divided into small parts and these small problems should be addressed one by one. So first of all we checked the Gemini issue. Where was the problem after all? The remaining five AIs were working well, but problems were being seen only with Gemini. It

6:55 turned out that there was a problem with the rate limit. It was not a difficult task to solve. We simply contacted Google and asked them to increase our rate limit and Gemini was back within 24 hours. One out of four problems solved. Secondly, why were there problems in the payment infrastructure? We contacted the payment processing company. He says that we are also trying to solve it but we don't know when we will be able to solve it. Now this was another big problem. Should we keep waiting for them to solve the problem here and the customers are blaming us here? We could not sit idle like this. Some other solution had to be found until they found a permanent solution. We noticed that this problem was just a verification problem. People were making payments , but they were not getting access because the booked payment was not verified. If we

7:42 manually verify people's payments, that is, a person can see that this person has made the payment, his email ID is this and then grant him access. So this is how the solution was emerging. But the problem was that it was a very time consuming process. Here, manually verifying 3-4000 people one by one and giving them access to the account means sending an email to each person. Spend 5-5 minutes verifying this thing yourself. Can there be any other solution to this? We tried a lot but unfortunately could not find any other solution. Then you won't believe what we did, friends. We found that if it had to be verified manually and it was a very time consuming process, the only way to speed it up was to get a lot of people to do it. We literally hired over 15 people temporarily

8:27 as customer support to deal with all this. 15 people who sat for about 4 days to manually verify all these payments and answer all the emails received on customer support. These people worked day and night in shifts to respond to all the emails. With this, the initial load of 3000-4000 queries was solved to a great extent. But in the long term we knew this could not be a solution. Because in the long term, there will never be so many customer support emails. This was the launch video. Whenever I launch a video, I will see an uptick in emails. But after that it will go down a bit. There will always be a trend like this. And these 15 people we are hiring will have no work for 25 days in a month. But there will be a lot of work for those 5 days. So it does n't make any sense to hire so many people. Then we realized that we are an AI company.

9:12 Why not use an AI for customer support as well? So within these seven days, friends, our team worked hard to develop an internal algorithm and an AI that could answer our customer emails. Today, if you write to customer support email support@aiai, our AI assistant Finn will be the first to respond to you. We are not hiding anything. It is clearly written in this email that it is an AI assistant. If you want to talk to a human, there is a very clear button at the bottom that says Talk to Human Instantly. But we have trained this AI assistant so well that we have given it all the knowledge about the majority of questions that people have. So it is able to answer most of the questions very well. Because of this one decision, almost 40% of all emails received on customer support are now

9:59 successfully answered by our AI assistant. So the workload of us humans working in this company has reduced by 40%. For the remaining 60%, we have some great people on our team. Like customer support head Parikshit, who many times himself directly contacts the customers. He also talks on phone calls by giving his personal number. If you are one of those people then you will know who I am talking about. Due to such a proactive approach, we are also seeing many reviews on Google. Where people are especially writing thank you to the customer support team. Just look at this. The lesson we learn from this is to provide a great experience to the customers. It is not like that it is done with a snap of a finger. You have to work hard regularly every day with discipline. In satisfying each customer, and looking from the surface, you definitely feel that there are 400 people. What is the point of spending so much time on a customer and

10:46 talking to them on call for an hour? Those 400 people are getting some benefit from this. But each one makes a difference, friends. They say that each drop makes an ocean. This saying fits perfectly here. Now even after all this, friends, a big problem was still standing in front. Company's reputation on social media. For a week after the launch, if you searched on YouTube, you would see videos like AIFS scam, AIFS scam everywhere. After all, how to deal with all this? The method is the same. To solve any problem, it is first necessary to understand the problem deeply. What was the reason that people were making these videos? I started watching the videos one by one and broadly I found three different reasons. Earlier it was genuine people who

11:32 made videos because they faced payment problems or Gemini not working problems. The second group were those who had misunderstandings about the product. These were also genuine people but they genuinely had a misunderstanding about how this thing works. And the third were those who spread hatred due to ideological or political reasons. These are the people who already hated me and were looking for an excuse to hate me. It was very difficult to do anything with these third category of people because I knew that whatever I did, they would find something wrong in it. They will twist things and present them in a distorted manner and they want to spread hatred against me. They will find some other excuse, if not today then tomorrow. So in such a situation, I just had to have faith and wait that when people use this product themselves, they will themselves notice that they do not face all the problems that it is mentioning.

12:18 Trust in the capabilities of the product and keep improving things so that people start liking it so much that they start using it. This same confidence was very important for the people of the first category also. The customer support team is solving their problems by reaching out to them again and again. The speed at which we are solving the problem. The hope was that this would change the minds of people in the first category and they would finally like the product. And the second category of people were those who had genuine misunderstanding about how these AIs work. How come they do n't have knowledge about themselves? The only way to solve this was to personally reach out to the people who made these videos. You can see screenshots of one such chat of mine on the screen. When I reached out to a guy who made a video against AF Yasta calling it a scam. I spent half an hour sending voice messages to him trying to

13:03 explain that it doesn't work the way you think it does. Whatever questions such people had, I answered them myself through DM and then these people went and understood. By the third week, we started seeing the results of all our hard work. On one hand, the customer feedback team collects feedback from all the customers. The software team implements that feedback , solves bugs and glitches, adds new features and on the third hand, the customer support team reaches out to all the customers one on one. And fourthly, I communicate with you guys , reach out to explain the new features. By the fourth week, our machinery was working so fast that we were adding new AI models faster than any other AI app in the world. In the last few weeks, you may have seen the release of Google's image generation model Nano Banana and the release of ByteDance's CD 4.0. Our team worked so fast

13:49 that we became the first AI company in the world to offer both these models in a single app. This CDR 4.0 was released literally 7 days ago. Within 7 days, we integrated it into AIS and so many people started using it that the company Byte Dance personally reached out to us on email. They were surprised to see from where so much traffic was coming to their website. It is coming in their AI model and we talked to them and they are also offering us special deals. Because in a way we are the customers of all these AI apps. We buy these AI models and offer them to you. But friends, the work does not end here. If any company wants to remain competitive, it is necessary to adapt with the times. It is important to keep adding new features. Especially in fields like AI where the world is changing so rapidly.

14:35 So friends, in today's video, I would like to announce some amazing features in AI Fiesta. Some crazy features that you will not find in any other AI app in the world. First of all I would like to introduce Super Fiesta. Many of you had said that in AI Yasta there are multichat windows where you ask a question and six different AIs give their answers simultaneously. Here you get six answers. Comparing these answers with each other is a very time consuming task. So why not have it happen that you ask a question and that question goes to the best AI that can answer it. This is now exactly possible in Super Fiesta mode. When you ask a question, one of our internal AI algorithms will analyze your question.

15:21 It will be seen what type of question you have and which AI is best suited for this type of question and then the same question will be given to your best AI and you will get the answer of only that best AI. If your follow-up question is of a slightly different type for which the previous AI is not suitable, then the AI ​​will switch. You can switch between chats like GPT, Gemini, Gemini, Deep Sea, and any other AI within the same chat without losing context. That means multiple AIs in a single chat. This is a very amazing thing which no other AI company in the world has done till date. And listen, if you are not satisfied with any answer, then a button has been given below to try another response. As soon as you click this button, another AI will answer the same question. This makes the work flow very simple. Like you're asking it for ideas. Give me five ideas for a class 10th chemistry

16:07 project. And you did not like this reply of Chat GPT. You click on Try Another Response. Then another AI Deep Sea will answer to whom? And because all AIs are trained on different data bases. So here it becomes a very useful thing. Our second big feature here is the language option. You can change your language from English to Hindi by going to settings. And doing so will change the interface of the entire app. Now you will be able to use the entire app in Hindi. The third major update is that Aista now has Aitars. What is this Evitar? Now if I explain it to you with a live example, you will understand it very well. But this is such an amazing thing that you should take it into account friends, other AI companies will definitely copy this feature from us and in the coming time you will definitely see this in other AI apps as well. There are two types of Avitars. The

16:53 first category is of historical personalities. You must have seen the movie Lage Raho Munna Bhai, in that whenever Munna Bhai is facing any problem in his life, he remembers Gandhiji and Gandhiji comes to his side to help him. Now you will be able to do exactly the same thing with the help of AF Yista. Whatever problem you are facing in your life, you can literally open the AIF Yista and you will be able to talk to Gandhiji's avatar and it really feels as if Gandhiji is standing in front of you and giving you advice. We have put avatars of eight different personalities in the beginning, not just Gandhiji, you will be able to talk to Bhagat Singh, Subhash Chandra Bose, Ravindranath Tagore, Swami Vivekananda, Socrates and Albert Einstein, even Dr. B.R. Ambedkar. The feeling that you get after talking to them is not possible to express in words. Try it out yourself and you will know what an amazing thing it is. Literally, you

17:39 can discuss philosophical ideas with Swami Vivekananda, learn about the Indian Constitution from Dr. B.R. Ambedkar, or ask science questions from Einstein. I personally found this feature so addictive. I have been using it a lot for the past few weeks. Whenever I am dealing with any problem in life or work, it feels great to talk to these great people. But that's not all, the second category of Attars may be even more useful for you. You can create your own personal chef, finance advisor, career coach, personal doctor, all these things. This expert team is not just experts in name. Actually, when you open these Avitars and use them for the first time , you are asked to fill a form. If you are using a personal doctor , you are asked all the same things that a real life doctor asks you: what are your pre-existing conditions?

18:25 What problems do you deal with? Your height, your weight? And when you fill the form and tell your AI personal doctor that this is your profile. Then when you ask him whether he is having any lower back pain or stomach ache, the answers he gets are very useful. Because if you just say to any AI that I am having stomach ache, then you will get a very generic answer. But if a personal doctor has your complete profile. He knows your pre-existing conditions. Know what medicines you are taking. If we know your lifestyle habits, the answer we get will be much more useful. Here I am saying this thing with a disclaimer that it is much more useful. It is not that you should consider it a replacement for a real life doctor. Because sometimes AI also gives wrong answers, so you should not rely on it 100%. Especially regarding the doctor related matter, always remember this thing. But the

19:10 rest are finance advisors, personal chefs, career coaches. You will get amazing personalized advice. So, friends, all these features are already live in AI Fies. If you already have a subscription, simply log in. You will be able to use the editors. You will be able to use Super Fies mode. But if you have not yet subscribed, then there is a Diwali Dhamaka deal for you. There is an amazing discount on AI Fista if you buy it this Diwali season, there is 41% off on annual subscription. That means the subscription which was available for more than ₹11,000 , now you will get it for just ₹699 per year. This comes to just ₹583 per month. You won't find so many premium AIs and features at such a low price anywhere else. Just remember one thing, this discount is applicable only on annual subscription. It is not on monthly basis.

19:57 Annual is better for us because when people take annual subscription, it becomes much easier for us to project the entire year and add new features. But if you are a monthly subscriber then this is a great opportunity for you to switch to the annual plan. Because you will save 41%. Another advantage of the annual subscription is that you will get to attend quarterly webinars with the AIFIS team. So definitely go and try it out friends. Its link will be found in the description below or you can also scan this QR code. Now back to your first question. Was this startup, the beginning of my journey, a success or a failure ? The truth is friends, those who fail are those who give up. If you have n't given up, you haven't failed. So of course we have also not failed. But to

20:43 make something a proper long term success, one has to work on it for many months. So it would be too early to declare it a success. All I want to say to you friends is that whatever we have created, we will work on it with full hard work and complete sincerity. My goal is to make it the best AI platform in the world and also make the power of AI accessible to as many people in the country as possible. I will try to keep giving you updates every month in this manner and new features will keep coming to Aista every month. Now I have got a lot of such ideas by taking repeated customer feedback as to what else we need to implement in this app. All in one app to make your life better. So that a tool can be created that can truly

21:28 change a person's life for the better. So thank you very much to all of you for showing this trust in me. See you in the next video.