12:29 >> Krishna Deepika: Everyone. >> tharuna sree golla: It is clear now. Yeah, so today I'll show you how do we complete our Google skills Labs? For that. just share my screen and show you once again we have to go to our beginner introduction to generator AI. And even that we will have four Labs to be completed. That is
13:15 designed proms in Asian platform. Second, one third one and the fourth one. And coming to the fourth, it is our challenge lab. So today, I'll be showing you how do we complete the first and second one and three are all same? It's the same process. So, I'll just show you. And before that, let me show you. How do you make your? Account public. You can also do this parallel with parallely with me. So, at first we have to click on Google skills sign in. And once we click on
14:04 sign in, you can either choose continue with Google or sign in with email and password. So? Let us go with sign in with Google. Yeah. Once we click on that, it will be redirecting you to the main side Google skills. We will also share this link. You can do this parallely with us. So, we are sharing the YouTube.
14:53 Chat like, we are sharing a link in the YouTube chat. You can all open it finally with me and do it. Simultaneously with me. So, we are sharing the Google skills login URL, and along with that, we will also share you Google form link. I request everybody to fill the form. Only if you fill the form, you'll get the credits.
15:40 With the help of credits only, you'll be able to complete all the labs without credits. You will not be able to complete all the labs, so I request everybody to just fill out the Google form.
16:26 Yeah, I request everybody to fill out the Google form. We have shared it in the YouTube chat. We will also ping that. Filling that is mandatory. Without that, you cannot complete all the labs. I'm repeating it once again. We are sharing a Google form. Only if you feel that you'll get invitation and credits. Only if you have credits. You can complete all the labs in our Google skills. So filling that is mandatory? Now, I also shade the UR. You can.
17:12 Your. And once you are logged in. You have to click on my account. That is in the top right corner. So, once you click on my account, you will be able to see something called settings. So, the process example login into Google? The top right corner. You can see my account or your profile. Just click on your profile or my account. And make sure you are also clicking on settings. So, once you click on settings. You have to enable this that
17:58 make. Public profile. Or make profile public. So, once you enable that button, you will be getting this URL. And this is your public link URL? Yeah, the process is simple. You just have to go go to your. You will be able to find settings that is the third option. Once you click on the settings. You can find. Public visibility.
18:45 So, once you click on enable button, you'll be getting the URL. This is the process. Of making. Account, public, and. So this URL you should be putting it in the Google form? I hope everybody are clear with this. Yeah, I'll repaid the process one last time again. So make sure you are going to settings or your profile icon on the top right corner. You have to click on settings. And once you click on settings, just scroll down.
19:33 And you will be able to see a public visibility checkbox. Once you click on that. We have to copy this URL. So make sure you are copying this URL and putting it in the Google form. You have to copy this URL and put it in the Google form that we have shared. We have also shared it in the YouTube live. The chat section. Yeah, so now let us proceed with our labs. I'll show you how to be complete them?
20:39 Yeah, so this is my. Lab. Let me show you from the beginning, so this is our course or the beginner module. That is introduction to generator AI, and in this, we will be having total five courses. And all the all the four here. The these are all self-learning modules or self-learning courses. You will be having videos. You just have to scroll and complete them once you listen to the video and. It will be all done.
21:29 And coming to the next thing, you'll have a course which includes labs that is prompt designing agent platform. The fourth course will contain four laps, so this is mandatory for all of us to complete. Now, let me show you from design. And in our fourth course, we will have four Labs in total. Yeah, and coming to the labs again, your first lap that is designed from an agent platform and getting started with Google Jai using
22:15 the Janai SDK. These are all same, your first and second third lab are same. Now, I'll start showing you design prompts in Asian platform. That is our lab one. First, I took on the first lap. If you just scroll down, you'll have all the instructions so based on these instructions, you can complete the whole process. This is how you'll be having all the instructions. As you can see, step wise. You'll have all the instructions present. And let us move on to our lab, one
23:00 that is design prompts in Asian platform. So make sure you are clicking on start button here. Yeah, you have to click on launch with one credit.
23:46 Everybody, my observe that I have got something called launch with one credit You'll only get that once you fill the Google form without Google form. You will not get credits. So, without credits, you cannot complete the lab, or you cannot even start your lab. So, completing or selling the Google form is very mandated very important. Also in the Google form, putting the public link or public URL is mandatory That is why I have shown you the whole process. So, now, let us proceed ahead. Once you click on start, you will be able to see open with
24:31 Google. Cloud console, and you have to open link with incognito. Yeah. It will the sign in. And you have to click on, I understand. Yeah, so once you log in, you'll get these things and make sure you are clicking on terms of service. I agree. Agree and continue.
25:18 So, we are placing the Google form in the YouTube chat once again. Kindly fill it everybody. It's mandatory for everyone to fill the Google form. So, why don't you click on icon? Send Elvis able to see something like this?
26:42 Everything in cognito, you should see something like this. The screen should be following way. And just go back. This is your navigation menu in the top left corner. The three dots. Click on the three dots. And just scroll down. You'll be able to see agent platform. And under Asian platform, you have to open notebooks. So, this is how it looks like.
27:32 So, once you click on notebooks, you will. You will be able to see colave and workbench. You have to click on work page. Yeah, once you click on work page, you will be able to see some instance name and open Jupiter lab. So, you have to click on this box. Or one bench notebook and click on open Jupiter lab. So, you have to go to the navigation menu under that. You have to open agent platform, and if you just click on agent platform, you will have notebook. Once
28:17 you click on notebook, you have to go to work page and click on open jupyter lab.
29:05 So, once you get this thing, you have to click on intro prom design. And click on the notebook. Double click. You have to just double click on that. At the starting only, I'll be able to see intro prom design. Python notebook. You just have to double click on that once you double click on that, you'll be getting this whole notebook. And you'll also be able to see some pop-up that is start kernel. You have to click on
29:51 start kernel and then proceed. You have to click on each cell. This is each cell we call this cell. You have to click on the cell and click on this run button. Run the cell. So, with this, we are done with running our first self, and we have to move. And similarly, we have to click on each cell and run all the cells. Yeah. So, with this, we can move to second lap and second cell.
30:39 So, sometimes it might ask you to restart the kernel, but it's fine. You can proceed. So, we are clicking on an Excel. And make sure we are running it. You have to run all the cells one by one, not all at a time. Yeah. So in this way, we have to run each and every cell.
31:26 Yeah, if the numbers are displayed, then that means that all the cells are being run. So, similarly, you have to move further. Let us go with this cell. So, first lab is all about running each and every cell, so it also gives you these kind of Errors. Kindly ignore, that's not a problem. Make sure you are just running each and every cell that is important. If it shows error, then that's not any problem. It's completely fine. Just running each and every cell is mandatory. You can ignore this kind of Errors and can proceed further. So, similarly, I am running all the cells one after the other.
32:16 Yeah, same again. Yeah. Let us proceed. Now, we have to run all the cells in a similar.
33:16 Yeah, so in the similar way, we have to run each and every cell. Now, let us move on further. Yeah, with this, we are done running each and every cell. You can just also cross check once again. Get it done or not? To each and every cell. If you get numbers, then that means you are done. Executing the cell. So, if you are done with this, you have to move back to the instructions. Yeah, let me show you that screen.
34:04 Hi, everybody are now able to see my screen, so you just have to come back to the. Lab, where we have started. And if you just scroll down? You can just click on this box. Check my progress. So, if you get a verified green color button like this, that means you are done with all the process. Here, you have to get 100 by 100. You have to check all the things here.
34:52 So, if you run each and then, each and every cell your lab will be completed. Yeah, with this, we are done with our lab. Make sure you are getting the score 100 by 100. Also, make sure. Just starting the lab, you have to end. If you do not end, you are all credits be completed. So, once you get your score 100 by 100, you have to click on the end button here. If you do not click on end button, your credits will be completed. All the credits?
35:37 So, if you do not turn off your lab after completing? Some people faced it. They have completed the whole 100 credits. So each lab, it will only take one credit. So, just end the lab. Once you've completed, just end it if you end it. It will be done so similarly after click on end. And end line. So, we are done with our lab. I repeated. Once again, everybody has to fill the Google form. Then only you'll be getting the credits if you get credits. Then only I'll be able to complete these labs, so all these things are mandatory.
36:25 Everybody have to definitely fill out the Google form. Now, let us proceed to our lab. Our laptop is getting started with Asian studio. So, similarly, if you scroll down, you'll have all the instructions here. You can also put.
37:19 So, we have to click on start lab. Like the previous one, we have to click on start and make sure you are launching with one credit. As you can see, only if you fill the Google form you will be getting. The. And same, like the first lab you will be finding Google open with Google Cloud console. And you have to click on open link in incognito window. Once you double click there, you will find. And click on, I understand.
38:12 And you have? 3 of terms of service. So make sure you are splitting your screen like this so that you can. What are? So minus, you open your Google Cloud. You have to click on the navigation menu same as the previous one, and once you scroll down, you will be Story.
39:13 Yeah, so once you click on that, you can see in the instructions also here. So, while doing, you can just make sure you are splitting your screen. So, now I'm sharing it once again. You can click on the navigation menu and open.
40:00 Under the agent platform, you have to click on Studio. Yeah, and once you click on Studio, you can find the plus icon here. And under the plus icon, you have to open chat. For these all things, you can go and refer back to the instructions. So, once you click on new chat. In the instructions there, there will be a prompt. You have to paste the prompt.
40:47 At first, you have to name your prompt. I hope everybody are able to see the right top section. You have to just name your. And go back to the instructions. You'll have a prompt that is already written. Just copy that? And you have to put it in the instructions box or search system instructions is present. And in the main prompt area. There is another prompt. He has to put it in the main problem, that is, this section. And the model should be Gemini 3.5 flash.
41:34 You have to just check all these things and region should be in global only. And after you are done checking all these things you have to click on submit or enter. So, once you enter, you'll also get a response. It is your bandwidth.
42:21 Step one. Make sure your clicking on Save saving. This is necessary. Do not change anything and click on save. It takes time for it to save. It will take. Some time. Sometimes, it also might take a while you need not worry. You can just. Proceed after this.
43:42 So, it also shows you this that it will. It is taking longer than usual. But you can just wait for a while until it saves. Yeah, now our prompt is saved.
44:31 With this, we are done with task 1. Now, go back to the instructions. And make sure you are clicking on the deploy button there. And after you click on deploy, click on play. Only click on cloud run and deploy as application or deploy as app. You have to click on that. For the check box and make sure you are clicking on the create app.
45:22 Yeah, so it will take a while to get updated also. The status here. here to update. It will take some time. So, to make the application ready, it takes some time.
46:35 So, to update that and get the app ready, it takes time. So, we have also shared the Google form link and Google skills login link. I hope everybody are doing this. So, once you start your lab, you have to end it, then only. You will be using only one credit else. All your credits will be wasted, so don't waste them. For the credits or for to for the labs. You'll have credits.
47:29 So, you'll also have a specific timing to complete each and every lab. It will have at Max of two or two and half. Time. You have to complete. Else, you have to use another credit to complete and start the lab once again. So kindly only. So it takes a while. That's not an issue. Do not worry if it takes. Much time. It's normal.
48:15 Yeah, now with this, we are done with our app. You have to click on open. So, once you click on open, you'll be getting this way this interface. And once you go back to our instructions, you'll have one more prompt. You just have to copy that and put it here. We have also shared you the reference video. You can also refer them to complete.
49:02 So, once you are done, make sure you are checking your progress. With this, we are done with task one. We can move to task 2 now. For task 2, we have to repeat the same process once again. You have to click on close the app and go to the same thing. You have to click on new chat. And name your prompt here. From the instructions, copy the prom name and name it.
49:51 You have to name it as insurance claim data extraction and. Below that you will have system instructions, copy them. And in the main prompt, same as the first step. We have to come back here again. And put it in place of main chat. And also just check if our region is Global. Model is Gemini 3.5 and make sure you are clicking on enter or submit. So after you? Click on enter. You will get some response. And based on that. We can move
50:37 further. With this, we are done with the task. We can proceed ahead now. Now we have to click on new chat once again. And click on the plus icon that you can see. Yeah, and now we have to go to the examples. Click on example. So, we will also have in the instructions. What do we? What do we have to put in input and output section? And copy that. Under the input, put the prompt. Come back to your output section. Copy that and put it
51:23 in the place of output. And click on ADD examples. So, after you add examples under the system instructions, you have one more prompt. You have to put the prompt. And in the main prompt. Also. So, you have to put all the parmes in the input output section of examples and also put. Some prompt and main instructions. Don't worry, you
52:10 will have all these prompts in the instructions. You can just copy them and paste them here. So, once you have done, you have to click on enter. It will generate your response. Yeah, it has given you the response with this. We are done with the task. Now, again, you have to click on new chat.
52:58 After click on continue. And save it. It is Untitled problem. Now you have to just save it. In the instructions you? The name. You have to make sure your entering the prompt as insurance story, story. The title of prompt should be Insurance story. And there you'll have one more prompt to put it in the main from section. Copy the prompt. Copy the prompt and click on enter.
53:48 So, after this, it will again give you some. Output. Are the responses and make sure you are checking your process once you are done. Yeah, if it shows assessment completed, then we are done with the task. Now, coming to our task 3, that is engineer. And manage prompts. Again, we have to repeat the same process. Click on new chat. Your prompt will be Untitled. You have to rename your prompt.
54:36 And under the system instructions box, you'll already have a prompt. Make sure you are copying that and are pasting it. And in the main prompt area, yellow one more prompt, poppy that, and do the the same thing. So, make sure once you are done, you are clicking on enter. Now you, you will be getting the response in such way.
55:21 And after this, you have to click on compare. In the chat section, you'll have three buttons. Make sure you are clicking on more actions or the three dots, and you have to click on compare. And once you click on compare, go back to the instructions. And in the right side box, you'll have a prompt. System instructions under system instructions. Coffee, the front. We have copied it from the instructions. Now you have to paste it here. Keep the rest of the model
56:06 setting same. Do not change anything. And in the front section, you'll have a scenario. You can copy it from the instructions. And you have to put it back here. And make sure you are clicking on enter. You have to keep your left hand side block same. Do not change anything about that. Only in the right hand side box. Under the system instructions, you have to put the prompt. Again, uh, you have to change the right hand side box only. You'll have one more prompt, change it under the system instructions. And now you will
56:52 have another prompt. Just copy and put it in the main problem section here. And once you are done giving the prompt, it will give you some response. With that. You got done with this task. You can make sure you are clicking on the. Verify. Yes, with this, you are done with your assessment. And we are now left out with one last.
57:40 And make sure you are clicking my chat button. So, once you click on chat button. Just name it the same way time table image analysis. Your lab will be untightened. Just name it. And you have to click on plus icon. And click on import from Google cloud storage. So, once you click that, you'll find a bucket automatically quick Labs. You have to click on that. And as per in your instructions timetable.png, it will be enabled. Your you have click on the select button. Now, once you are done selecting. And age will be
58:27 showing. You have to go back to the instructions. Copy the prompt. And paste it in this section here. So, once you are done putting the prompt, you have to click on enter. After enter the prompt. So, once you are done with that, you have to click on check my progress. After you give the prompt, it will be running. It will also give you a response. And after that, you can click on
59:12 check my progress once again. This we are also done with task 4. Now, we are left with task 5. Let me quickly show you the last. So, here we have to. Again, copy the prompt, and before that, you have to click on image section here. Generate media.
1:00:01 And once you click on gendered media, you have to click on images. So, after you click on the image, there will be a prompt nature, your copying are copying the prompt, and you have to put the model settings to Nano banana only. Uh, you can see in the model settings. You'll have so many models, and if you click on emails, you'll have Nano banana two. You just have to click on Nano banana too. And the ratio aspect ratio should be. One is to one only. Make sure you are following all the instructions.
1:00:51 Sometimes, it also shows you quota has been exhausted, but that's not a problem You can copy the same prompt and enter it once again. Just ensure your model is Nano banana too, and the output is in Asian text. And all the other buttons. You have to make sure, uh, you are putting them as default. So, even if it shows you quota
1:01:36 as exhausted, don't worry, just copy the same prompt enter once again. And if you are done with this, you are done with the whole lap. And once you are done, you can end the lab with this. We are also done with lap And coming to the lab three. It is same as. Lab 1 execution thing? Yeah, so this is how you complete your lab one and two.
1:02:56 So, once you are done, you have to make sure that you are clicking on end. And if you are done with this? You're gonna end the lab. Only if you end the lab. In the specific time. You have? So, I once again repeat. We have shared the Google form link. Kindly fill it only if you feel that you will be able to get the credits. And I hope everybody are also clear with public URL thing. Only if you put your public URL in the Google form. You will be getting the credits.
1:03:41 So, this is how we complete Labs. All the three Labs. You can also refer to the reference videos. We have shared your drive link. You can also follow each and every step. Everything will be clear there. You can follow all the step by view step process. So, thank you everybody now!
1:04:38 Yes, so thank you everybody now. Sanjana will be coming and she'll show you all the mandatory tasks regarding service now. >> Sanjana Tunk: Hope I'm audible, and that I am also visible to you guys. Right so, um? As you all know, what are your important tasks that you need to complete or this is a special? You know? Are, or this is a special sort of meat that has been assigned for you guys to complete your tasks that is related to every domain and in specific to that
1:05:25 this particular hour is dedicated to sales force and in Salesforce, we would be a learning about what is the important task that you guys need to complete in order for you to move forward with the next one, right? I am here. I will tell you what you guys have to do with sales Force and how to get started with the Salesforce, uh, to complete the task. How to create your account on Salesforce train head? And what is that particular agent plays or Champion task that you need to complete everything. I would be, uh, letting you guys know in the particular session, so give me a second. Let me share my screen so that you guys understand. Um, what needs to be done?
1:06:12 Yeah, so I hope my screen is now visible to everyone here in the session. Right and? Uh, in this R, we are going to know about what is sales for stage and force. Uh, let me give you a short brief because. there are a little bit time constraints that I have to keep in mind before I go forward with the task, right? So, I'll just give you a brief about what is agent Force and what a Salesforce right, sales force is CRM. It used to be a CR rim, but now it is also considered to be a platform Enterprise, right? Because it is a platform, it also has its own products and services, so it's known as a product. And it's known as a Enterprise suit, where you get everything apart from CRM as
1:06:57 well, you get into sales, service, marketing, and development technology. Other Industries are actually covered in Salesforce. Uh, the main ideology that student or new beginner should keep in mind as as Salesforce is a number one top. Most CRM available in the, uh? Current market, right? That's the only thing they have to keep in mind and in Salesforce. What are we going to do? We are going to learn about agent Force and what is Agent Force agent Force is something related to? Um. Building agents. I hope everyone know, um, what? Um. You know, agent an agent is like a bot that response to whatever query
1:07:43 you are having. Yes, that's what we are going to do here. Uh, we are going to know about how to build an agent using Salesforce. That agent could respond to whatever queries you have right in this particular task. That is your age. In Blazer task, you will be learning, or you will be getting to know how to build an agent using the basics of Salesforce, you don't. It is not complete rocket science. It would be having easy steps that you can read and follow along. Right? Uh, as we are new to this Salesforce and agent Force, uh, the tools you guys would be requiring are a Trailhead account. First of all, if my screen is visible to you guys?
1:08:30 Yeah. So, I hope my screen is now visible to everyone. And the first and foremost thing we require to get started with this as a Trailhead account, right? Um. And to get a Trailhead account. Where do we head to? Uh, I would not be repeating the step. So, once again, so please pay your attention if you're in front of the screen. Look at the screen, um, the session recording also will be sent to you. You can follow the recording as well, but whatever I'm doing here will be done only for once. All right. So for, uh, you know, creating your children head account you have to log into
1:09:15 your Trailhead dot salesforce.com. Our mentors, uh, would be sharing the links that are required to complete and to register yourself on right so, uh, samya and sushant, please share the required links on how to create your trailered account and steps to create a child account and also how to make your head account public, right? So, these are things I want you all to send the Uh, sorry the chat so that they understand what it is, right. So, if you're looking at the screen in the first thing you need to do is to have your head account. So, I go on to this Trailhead login, and I first click on the login tutorial and right, and
1:10:03 as soon as I log in, or as as soon as I click on login, I have two options. One is login, and one is sign up. Right? So I don't have an account right now. So, what will I do? I will click on sign up. Once I click on sign up, it will take me to another preview, right? It will take me to another review to ask me. How do I want to login? Is it Google Salesforce mule software stiff? Always select Google once you select Google. It will ask you, which uh Gmail you are using, select your Gmail the valid one that is, uh, linked to this Google account. And, uh.
1:10:49 Everything is new. It is asking you for all your details. You can typically fill those details all right. Uh, give me a second. I will just fill in my details and. Then share the screen, right? Because. Pure details are important, and you cannot share them with everyone. So, when it asks you about your details? You need to? Fellow details. Check if. You are the valid person who is using. And then go with it.
1:11:36 All right. If in case you do not know whatever you have entered is right or not. You still have a chance to go back and check, right? I'm extremely sorry. It is taking time for me to fill in my details, but once it is done, I will show you guys what is to be done, right? All right, I think I'm now ready to share my screen once again.
1:12:27 Right, there we are. There we go. Um, click on continue, and I have. set up my, uh, account with Google, the Google, and the trial had to get internet. All the details you have on Google are your valid details. It gets tracked with your triggerhead, right? So that's have done. I've given my name. The country. I live the state. Right, that's how you log in. I click on Google. It will give you a link that will take you to a different preview, where it will ask your country and state state click on. I agree, click on next. Uh, something went wrong. Give this a try again.
1:13:21 So, it might take a few minutes like two to five minutes to sign you in once you're signed in, it will ask you your first name and last name fill it it properly. Right, your company. Since you guys are students, since we are students since we are still learning, I'll give my college name for the company. Okay, I'll give my college name and I am a new Learner, so I, I will give the role name to be student and relationship with Salesforces. No one customer Prospect, so these are the. um settings you have to give in before you create your account. All these steps will be given to you in your. Chat, right click on next.
1:14:07 And click on continue. Once you click on continue, there you have your own personalized Trailhead account is created. Uh, what are you trying to do with, uh, sales Force? I'm trying to explore Or else. I can just skip this as of now, and I can cancel, right? This is my trailer account. I'm just recently created a neutral account in this way you need to follow it, and the other thing I would recommend you guys to do is once you have created your head account, click on the second right here and then you have something called a settings. Click on the settings.
1:14:53 And every individual needs to follow this. Your account is private when it is newly created. You need to turn it on to public, uh, once you have created it toggle it on to public, and then you have your account that is, uh, valid. This is because we have to see your progress that you have done so. Create a relate account, go to the settings, and change your profile to public. That's the simple thing that you need to follow. Now, let's focus on the task we need to do. Now, let's focus on the task we need to do and. that is in. Search it in the trailhead search for agent Blazer Champion.
1:15:43 So, once you search for that it, uh, it typically appears here. Become an agent Blazer Champion 2026. The link to this is already given to you guys. If you don't have it, our mentors will send it to you once again. in the live chat. Youtube live chat, please pay a note of that right, and this is how it does so, uh, in order to complete this, you have a time limit. You have two hours three hours, one hour, and so on and so forth every. Module that you see the first module that you see is get started with artificial intelligence Basics. It has given a time limit of two hours, right? But to be very
1:16:29 honest, you can complete it very easily. Um, these are basic FAQs and basic, you know? Um. General knowledge, sort of for that particular topic. Welcome to this topic that is agent, Forge, or agent. What are agents as I already told you, they are nothing but Bots that help you with your queries, or they help you automate your tasks right in simple short terminologies. Now, this particular? module, or this particular Trail that you're seeing on your screen that is become an agent Blazer champion 2026 is going to help you understand how to build agents. What are the components required for an agent?
1:17:18 Um, how it all started way back, right? How did the agentic Era start in Salesforce and worldwide? In general, what is artificial intelligence? How are llms trained, uh, using knowledge articles using artifacts using set of books All that is already provided here, and it has a general knowledge of what an agent is, right? So let me show you what are the steps or what are the, um, you know? Steps to actually go forward with it. The first one is get started with artificial intelligence and basics. The second one is explore Salesforce AI third one, is meet agent Force, okay, and last one is run your business with agent Force.
1:18:09 Final one that needs to be completed by a student is get Hands-On with agent Force. You might be having a doubt. Is this everything that I have to complete? Yes, this is very, very, uh, you know, important for you to complete the Hands-On in the Hands-On. We will be learning on how to. create a live agent working agent, which I will show you right now in this session. So your duty would be to open this first one and click on becoming an agent Blazer and in that you will be seeing embark your agent Blazer journey. So every step that you take is having sub modules. Every sub module is nothing
1:18:55 but knowledge articles you need to read those knowledge articles and scroll down to the challenge and in the challenge. What you have is? Simple FAQ, questions, FAQ, or mcq questions, right? It will ask you lifecycle cycle management of an agent is an important part of which agent visible status, um. Lifecycle management of an agent. You will be learning it in the first one, or if you are not aware, read the entire blog. You'll get to understand what it is about. You just have to read the topics and answer the questions right in this way. In this way, you have modules. In this way, you have modules. What are the different types of modules that are available here? The first one.
1:19:42 All these modules that you see get started with adversial intelligence basics. This is your first module in the trail. This is a trail. Red, this that is that you see is a trail in that trail. You have a body with the first module in that first module. You have, uh, sub topics known as badges Each batch has a knowledge article. You just have to open the badge. Read the knowledge article and tick your right answers till the last very last one you have the same thing. You just have to open the module, read the instructions, and do the ncqs. It follows the same until the last one that is run your
1:20:28 business with agent Force in the or on your agents with agent Force. Also, you will be having simple McQ questions nothing more than mcq, so just have to read, entire thing. And answer the question. That's it. From the first one to the second, last one you have only execute questions, I know what will be very easy for an individual to do so. These that you see on the screen, let me highlight. The starting five modules that you see are completely mcqs every individual student can actually do these complete five modules. Okay, now when it comes to Hands-On? It
1:21:18 requires time, and it requires patients to get started. Now, let's start with the first agent building right now. We are going to see how to build an agent using agent Force, the last module, which is very important, right. The recording of the session will be given to you if you have missed anything. You can go back to the session recording and listen to it and and complete it okay. All right. Now, let's get started. The first one, you see, get hands on with agent Force tells you how to build your agent, and then you have a community link you can click on the community link and join the community. It's nothing but you have to join the community. Just click on the joining link and give your work email and
1:22:05 continue. Once you continue just, you can do. One thing is, marketers complete. Market does complete. That's it. The first step of this module has been done. Now, coming to the second one, the second one is quick start assembler service agent with agent Force Builder, all right. This is the important one. It will be having instructions on how to build a agent so I would want every one of you guys to please pay your attention here because it is a Hands-On one. We are going to build something live. Right, so you understand what it is? Once I click on Pick start assemble or service agent, that means we are
1:22:52 building a service agent in the first one that is the one about agent Force filter every of these modules or every of the Hands-On challenges? Will come with a set of instructions that you can follow and completed, right. You can follow and complete it. So, at the very first, you know, sport of this module. What do you have here? Is this badge requires a custom agent Force Builder playground? Now, what is a playground? A playground is a place where we we are going to. Assemble or build this agent without a playground. You cannot do this so it gives you a ready-made playground. You just have to click on create playground.
1:23:37 And click on. Yes, create. And when you click on, yes, create. It will give you a automatic playground. Okay, it gives you a playground. Uh, one more necessary thing. I would want to tell you guys here is this playground that you create will be valid for a period of time? Okay, within that period of time, if you do not complete the building of the agent, it will expire. Then you have to create a new playground and start from scratch. So, that is very important to keep in mind. So, once I click create on playground, It will take a roughly around three to four minutes to create a playground. it is created, we can launch it once it. Once it is created, we can launch it. Meanwhile, let us see how this is going to look like. every module or every
1:24:27 Hands-On experience or challenge comes with a set of instructions. That is, for that second step third step fourth step. So on and so forth. There is no rocket science. It could come with clear instructions. You just have to return instructions and follow it in the playground. right? It will also give you a pictorial representation of where you have to click on how to click, so click on the setup. Setup is the cycle, and it gives you here, right? It also gives you a picture where to click on, what to find. That's how easy and understandable it is. So, once I have created a playground right, there was a create button here I clicked on create. Now, what will I do is I'll simply launch this now if I
1:25:12 If I launch this, what will happen? It will take me to another. You, it will take me to another review. And what is that preview about? It is the main playground where we are going to build things where we are going to build things. This is how a playground looks like. All right. Now, let's go back to the instructions. Let me do. One thing I'll just split the screen so that it becomes easy for you guys to follow. Um. I hope my screen available to everyone if it is not visible. Uh, please let me know.
1:26:12 All right. I hope my screen is now was able to everyone and that we are going to start with this. So, what was the first thing we did? We clicked on create and we created a playground after creating a playground. What are we going to do? We are going to launch it once I click on the launch. It will show me a playground like this, right? This is my playground here that you see on the right hand side of the split screen. This is called as a playground. And in the playground. What are we asked to do? Let's see the instruction Number one click create playground. Yes, create that is done. And we launched it. We followed the four instructions. What is the fifth instruction? Click on setup. Okay, click on set up. Click on
1:26:59 setup and in the setup option. Uh, quick find in the quick find search for Salesforce code. This is my quick find. Here we are. The salesponsible option is available. Click on that again. Once you click on that. Um, what you have to do next in the search features text box, select agent Force Studio? Search features is available
1:27:44 here. Search for agent course. Studio. Agent 4 Studio. Once I have searched for Agent 4 Studio. Click get started. Click get started. And after clicking on get started, click on turn on. You can turn on. Then again, click on turn on. Once I clicked on that, I am done with the 6 instructions. What is the next instruction I have to do? Or, I have to follow. In the quick find. That means once this is done in the quick find, search for all sites.
1:28:34 Click on all sites. On the all sides. You have a builder option next to Coral Cloud. So, here we have Coral Cloud. Here, we have a builder click on that. Once it clicks on once it opens up. What you can do is. A pop-up opens. Click on OK, let's wait for the pop-up to appear, then click on OK. Now, what is that we are doing? Now, we are trying to set up a space where we can actually build the agent from scratch, right, agent Force Studios, a place where you can, uh, build any agent. If you toggle that on, it will help
1:29:20 help you create an environment where you can build the agent, right? Then click on. Right after I have clicked on. OK, what are they asking me to do click on publish in the upper right corner. Click on. Publish, where is the option called Publisher? Here. This is publish. Click on publish and after it is done. Uh, click on publish again. Once I clicked on publish. It then moves on to another option after click on. Got it.
1:30:09 And then check the challenge. It will take few seconds of time depending on how many people are using again It might take two to three minutes, so be very patient with it, and then you will understand what to do. Click on go audit, and once it is done, you understand that all the seven, um. Instructions are already completed. Now, what I'll do? I'll simply come here and then check the challenge. Check the challenge. That means I have completely done whatever is asked to me in that particular badge or the unit of that badge, right? And
1:30:58 once I pass this challenge, I will move on to the next one. See, it shows me a completion rate as well. 50 percent is already completed. Now, what we'll do complete or tackle the next unit complete or tackle the next unit. We, where are we going to do this? We are trying to do this again on the same I'll click on launch. What we can do is. Um. copy paste this URL so that it becomes easy for everyone to understand what we are doing. I'll see the instructions from the left hand side and do it in the right hand side that becomes easy for everyone to understand. I have launched it and
1:31:47 opened it here. Once I have launched it and opened it there, what am I supposed to do Click on the app launcher. This is the app launcher, and in that I have to search for Agent Force. Agent Force Studio right in the image. They have asked me to select four agent four studio. I'll then select the agent Force Studio as told in the instructions and the image, right? Once that is done, what are they asking me to do? Click on new agent. Click on the. New agent. He'll be have new agent option. I'll click on that. It will take me to another preview where I can build my new agent. I just have to copy the instructions from here and paste it there. Now, it is asking me, what do you want
1:32:33 your agent to do, right? Tip, this is typically what we are asking the agent to do so, I'll copy the instruction from here and paste it there and then hit enter. Once I enter what it is telling. Enter the name of the agent, the name of the agent is given in the red highlights. Copy this and paste it here. Right, this developer name auto populates. I don't have to build once again Once that is done, it tells me to assign a user on who is going to use it, select a user okay. Select the user.
1:33:18 And under the user. Select Einstein service agent user. Agent records. Here we have Einstein service agents, so click on that and then then click on let's go. Then click on let's go, and then a preview will open up. That preview will be your agent Builder, where you can build your agent okay. As of now, I'll just cancel this because I don't need this. Right? Uh, next, what does it after clicking on next? Let's go skip ahead. I have a skip ahead option here.
1:34:05 And this is this is where we are. This is very important. This is the same preview that we got, right? This is the same preview that we got now here on the steps are a little bit tricky. You might miss few steps, and uh, run into errors run into errors. So please pay attention to what you are doing here. Uh, and take your time and then rectify each step, and then go forward with it If you don't understand, look into the diagram here in the instructions, and then follow it, right, it. It will become much easier for you to do it. So, the first instructions tells me that in the Explorer panel, click on the plus icon. This is the explore, uh, this thing, right? Uh, then
1:34:50 you have a plus icon. Under the sub pages, right? Plus, a plus icon next to the sub bedroom, so I have a sub agents here. I have a plus, I can. I'll click on that. See, it's. It is same as is in the See the instructions and follow it to become very easy for you. Next, what it is asking, select a new sub agent okay, new sub agent. And new sub agent name. It is given here. Copy the name of the sub agent. Paste it there, and then the description of the subject is already given here in red red highlights. Copy it from there and paste it here.
1:35:37 Next, what we have to do click on, create, and open. Click on create and open. Once you click on create and open. Experience management support Tab opens. Okay, this is the experience experience management sub agent. A window that opens up and then what you have to do is click save. On the upper right corner. Here we have save option, click save, and it will show you. Uh, with the experience management sub tab open. Uh, click select actions available for reasoning section.
1:36:24 You have it. Follow the diagram again. If you don't understand, look into the diagram and follow it. Select action and in the Senate action. What are they asking for Creative custom action, create a custom action, and once you have selected that name your customer action, name the custom action again. It is It is given in the red highlights, copy it, and paste it. Whatever is given their name and description. right after giving the name and description. Um. Click on create. And open. Click on create and open, right? This is the.
1:37:09 Place that it looks like this is the same thing that it looks like. Next in instruction number six that is reference type of action to be as flow. Reference action is to be. Get experience details. Right, and once that is done, scroll down. Scroll down to the experience input. Scroll down to the experience input. Um, require execute action required input to execute action and in the output shown in conversation in the outputs show in the convertization. Right. Everything as it is don't change anything.
1:38:00 Don't change anything and leave as it is and click save. All right. Showed me one problem. Input action is required. Okay, fine. Doing conversation require input for execution. Now, I'll try to click save. Probability. Now, it should. Yeah, now it is getting saved. Now, I have no errors.
1:38:50 The next step. What I need to do is in the Explorer panel, okay. Experience management. This is my experience management. Click on this. Click on the new action as told here in instruction 2. Paste. Copy the description. Paste the description. And next, what we have is. Create and open. Right? After doing that for the reference, what are they asking us again of flu? Right again. Action what type of action do we need? Get customer details, just get customer
1:39:35 details. And after getting customer details, what are they asking us for? Um. Require input to execute, require input to execute action all right. Email. and then showing conversation. So all these three conditions are fulfilled. Once they are fulfilled. I can again click on Save.
1:40:37 Get customer details in the get customer details require input required export. And showing conversation, and then try to save it. Yeah, so my uh, changes are successfully saved. Now, what will I do is I had two actions from the asset Library, add two actions from the asset library. What are those two actions get session and create session booking? Okay, next to experience management here. Click on this. From the asset Library. What do we need to sell it? Session. In the session,
1:41:24 we have two options here. Create experience. Uh, select on this. And the next one is get sessions, select on that, and then click add to agent. Once you click add to agent. You need to save it. All right, once that is done. I need to save it. So, get sessions get experience booking. Both of them are both of them are here Now, what do
1:42:10 we need to do is, um? In the Explorer panel, click the experience working management fine. We are here in the experience booking management. Um. After that. With the experience management, does the subtopic opened delete anything? We don't have anything here. We simply have to copy this from the clipboard. And paste it in the instruction set. Once we have pasted that, scroll down to the bottom of the next instruction set. With experience booking. Okay, this is the experience. Okay, what I need to do is appropriate. Action needs to be changed. So
1:42:56 appropriate action needs to be changed. Instead of appropriate action. What will I take? Add the rate. Action. Get experience. Aggregate. Actions, and what is the action they are asking me get experience details? Get experience details. All right, we have that there, and it should look, uh, something like this. This is saying this is all the same. Now, what? We'll do scroll down. See the next set of instructions, right? Next set of instructions, what are they asking me? With the
1:43:42 experience management sub agent still open? Now, we are in the canvas. Open the script. All right in the script. What are they asking me? No, he sure it is a little bit tricky. You need to be very, uh, you know, of it, right? Move on to the script and in the script. Um, yeah, this is how the script is actually looking, like? Press enter if you need help finding the instructions for the sub agent.
1:44:29 Try clicking in the script. Press Ctrl F okay. Click on the script anywhere. You can script in the script in the script. You have to click on. One second. Ctrl, plus find and. If asked for. Involved to get okay if asked to get. Right? Um, if I look for
1:45:21 the word called actions? Look for the word called action, sure? Okay, here there is an actions. And place the blank line above it. So, there should be a blank line about. So here, there should be a blank line about it. How about the actions? This is how it looks like in the image. Same thing you need to make sure it is having then add an additional instruction. This is the instruction. Um, copy this instruction. Make sure. It
1:46:08 looks the same. Bistro. now we have copy and pasted the fourth instructions in the fourth instruction script. They're asking us to change something. What is that? Appropriate icon. Okay, within the first sentence, okay? Um, to copy this first, and once you copy that. This will. This should look like something in the image. Use the okay. Use. The appropriate action should be removed from here, and the one that we copied needs to
1:46:56 be pasted here. That's it! So now, this looks same. Whatever we have done here and here looks the same. Now, what we have to do? Now, what we need to do is? Um. Once you click on save. Uh, toggle it back to the canvas. So, from the script, go back to the canvas. In the canvush, you need to. Commit the version. Click on commit the version twice.
1:47:44 Uh, agent script fix any errors okay? There are problems syntax with the fourth one. This is the worst type of error anyone could get, and that is what I was trying to tell you guys about. Okay, syntax error. Fourth, one. Next. Experience management. But like, there's no gap over there.
1:48:34 What are the next thing? Experience management session looking?
1:49:52 Doesn't show any problem on the canvas Zone. Letters control plus, say. Or action input. I don't care. I think I have a fix for this.
1:50:57 Give me a second, I'll just rectify that. I'm trying to rectify that, and I will really share my screen.
1:53:52 All right now that my screen is visible. I'll try to fix the code here.
1:57:07 Huge!
2:02:25 The students are having any access to your laptop, so your computer, please create your. Trinidad accounts. If you are having any access to it, explore the Salesforce account and turn your Salesforce account into a public one as. I'll mentioned in the session. I am still trying to resolve this error once it is resolved. I'll get back because there are. Scripting errors here.
2:03:28 The big session in this right, we need to create.
2:10:56 After I have tried it though, and let's see what could be done to that? Um. So, here it is, my service agent. Uh, the CC service agent that we are trying to do. Um. Now, hopefully the problem has resolved. Uh, under the experience management that we were looking into. And it was in the script. This is the script that we are looking into, and we had errors here.
2:11:46 That was resolved and once resolved what they asked us to do. Let's go back and check the instructions once it was resolved. I hope my screen is not visible. Uh, save the canvas. Okay, we've done this. We have also committed the changes once I have committed the changes. Describe your task to the agent. Okay, I'll I'll copy this from here. The preview? And go back there. Um. And one on the preview. In the preview here, let's chat. I will add the instructions and check if my agent is working.
2:12:36 It will respond, and once it responds, you can copy the other setup instructions and paste it there in the agent thing. Let's check if it is working. working. Click on next and check if the agend is working and you have a back arrow there. Yeah, so you also have a back ad over here. Go back. Once that is resolved. What you can do is. Click on the setup. All right, we are already. Setup menu.
2:13:22 Once I click on the setup embedded servers deployments, let me split my screen if you want. Um. From the instructions, click on setup quick. Find embedded service deployments. Instead, it. embedded service deployments. Click on that, and after I click on my embedded. Esa web deployment and publish ESA web deployment and?
2:14:09 My first version has already published. You have to click on publish and publish. Once published what you need to do is, go to the quick find search for flows. Go to the quick find again. Search for flows. And in the flows you need to search for route to Esa. Oh cloud! Once you are on this route to Esa flow. Uh, click on the route component okay, and in the route component.
2:14:59 Agent Force CC service engine okay, agent for service agent CC service engine Once that is done. Save as new version. Save and activate. Ah, so mine is already saved and activated. Once that is done. Click on set up all sites. Go back. Click on all setup and all sites. Oh, that's it. Once you have selected all sides. Uh, Builder component. Coral Cloud okay, Coral Cloud
2:15:44 Builder component and in the Builder. What you have to, uh, components embedded messaging? So, as you see, the instructions are simple. You just have to follow it, but here, you need to keep in mind one thing that, whenever you're doing something, please do it carefully. You might end up in a lot of errors, do it slowly, Understand what you do doing and then do it like, I am in a Harley. So that is the reason why it is showing me, uh, errors, if you do it, do it slowly, right? Next, what do we have in the instruction set components, embedded messaging, and publish it? Okay.
2:16:31 Components. Search for embedded messaging. Emmetted messaging. I have. So, embedded messaging is visible here. Once it is there, what I will do, I'll go back to the instructions and click publish, publish, and got it. Click on publish. Click on publish. Then click on guarded. Once that is done, experience Builder. Okay, click on on the experience Builder menu.
2:17:17 Experience, Builder menu, and in this experience Builder. And in the Builder. What are they asking us for view coral cloud to open the Okay, click the messaging icon. Fine. We are. In the Builder. Wait, let it. Now, we are here. Click on this messaging icon once we click on the messaging icon. Copy this prompt from here.
2:18:03 I want another experience filter.
2:18:56 This will take a time to load like a minimum two to three minutes or even five minutes. One is done. Click on this messaging icon. Uh.
2:21:58 Garden. Just stay! So, once is, the agent starts and responding through you. That means her. Done it correctly. And so we completed the handgun challenge. So we created this, and this will expire on uh, 15, 8, 26. That means, as I told you previously, it has a limited time where you have to do here things and challenges. If you do not complete the entire module or the entire playground will expire, and you have to start once again. Now, let's click on check this challenge to earn point after we click on Check this challenge to earn points. We are going to validate this, and once it validated. Um. Wanted is validated. It will tell you if it is correct or no, so hopefully you it does.
2:22:46 Because we have followed the steps correctly. Also takes a time of three to five minutes to check entire playground if you have selected the required, yeah, and then we have completed in the similar way We have another challenge continue. Continue. Return to the trail. And once we return through the trail. Okay, once we return back to the trail. Ah, red will be. Yeah, we
2:23:32 completed one successfully. Next thing, is this one? This is again your FAQs or mcqs that you can read, and you can answer this becomes easy for you to answer, so we are not going to do this right now in the similar manner you have to complete. The second one that is used employee agents to get the work done. Click on that and you will have your new module here. In this, we are again trying to build an agent, but this one will be a little bit different from the previous one. Previous one had scripting. This one doesn't require scripting. So, what are we going to do now? We are going to sign up for a new Trailhead account, a cheap
2:24:19 playground, and then we are going to do it. Um, yeah. So, what we can do? Sign up! Click on this link. Click on that link. When you sign up, it will ask you for your name. Okay. Username. We are doing a champion batch, so I name the username to be Champion. Okay. Username could be anything.
2:25:16 Champion at the red username is already taken. Okay, we'll do something after the rate. And then I will click on sign the company. I'll give my college neighbors again since we are all students. I'll give the college name. name, and uh developer and sign me up. It will take a few moments of time to get signed up, but once you sign up. You will see how the orb is, and everything will be the same. We will do this Challenge and then. Uh, we.
2:26:09 Let us see if that is getting created. Almost check your email. Email, check. You have an email or no. Doesn't have. So, in this condition, what you can do is refresh. And sign up for the org one second. It will take time.
2:27:29 This usually takes time. So? It needs to be. Needs to. Is that is not available here, then you can give it a time of fight to 10 minutes and then see if it. Working on you, right?
2:28:31 Maybe it's different? So, I think I have. Male hair, and now I will set my credentials to that. Once that is set, we can work with this or. Don't.
2:31:58 I had done this. I didn't have an org, so I created an old once again, and I just connected an org once I created and connected the orb I logged in, and we are back to the screen. Now, we have to follow the same instructions that we have seen, right? So just launch it. Once you have launched it, go back to the set of instructions and in the set of instructions. What are the telling sign up? Verify everything is done. Allow connect. Yes, everything is done. Now, it is the first instruction. uh, setup and find Salesforce, go. Uh, so in the setup, find sales course.
2:32:46 go. Once you click on Salesforce go, what is the next thing you need to do? Search for agent 4 Studio. Um. Inhale. You need to search for. Agent Force. It's the same thing that we have seen ancient. Agent 4 Studio. Once that is done, you need to. Turn it on. Get started. Uh, get started. Yeah, get started. And turn on. Click on turn on once again.
2:33:32 And after you click on turn on, click on the app launcher. Click on the app launcher. And in the app launchers find for oral. Res. Yeah, now we've done that. So we click on check challenge. So, once I pass this challenge, it shows me that a person simple on the screen telling that I have followed the instructions, uh, and that the. Challenge is valid. Right, it's in the same format that had happened.
2:34:20 It usually take some two to three minutes or even five minutes to, uh, check if is valid. Yeah, so now, what we can do is tackle the next unit? Tackle the next unit. What do we have to do? Okay, we are still in the coral. Go back. Click on that icon after that icon is select. What do we do? Uh, guest agent, select. Um. set up. Once that is done, uh, we need to have an agent symbol here on the top. Facebook.
2:35:13 It should appear here, but it is not appearing. So, let's do it once again. Uh, agent 4 Studio. Search for internet. Okay, let's go back and do it.
2:36:02 Big team. Um. Salesforce goal once again. And our Salesforce schools in search for agent. And stay fresh because it has to show me an agent area.
2:37:05 Safety should browser ensure your agents are active. Click on the employee agent man. Okay. Your browser. It says. Agent Force content. Let me go back. And launch it from the bottom once again. Launch it. Financial launch it?
2:37:59 Don't.
2:39:21 Okay, fine. So now we have our guest stage and turned on. After I have selected my guest agent. Uh, in the agent Force panel window. Okay, copy this from here. Go back to the agent check again. Gas station select? Or we want. We have to type this. And T. If it is responding? All right, uh, so it is responding. Enter. And once it shows, it will show you an instruction settle like this in the reservation number. Click on the reservation number.
2:40:08 See, click on the reservation number. It will automatically open your record, related to that person in that agent Force panel. Copy and paste this. Copy this and paste that. After that, what do we need to do? Just check if the agent is working or not. Click enter, and then the next prompt, then hit enter. So on and so forth. Okay, finally, we need to go back to the reservations where we. Tab, you will see a image something like that, but we need to keep doing that, to keep
2:40:54 doing that. Okay, please move Lucy dot to current room. That's the next instruction we see. And after we see that automatically lose it. Tot has been to a presidential suit. From a new Extype, it will be resolved to a residential suit
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