HUMAN CAPITAL ISSUES (BHR 21204) - FINAL PROJECT SEMINAR

0:00 The first question that I ask HR why you don't have right if you don't love to deal with people if you can see here everything is dealing with people even though payroll you thought is only calculate salary no okay you thought is only calculate OT no right you still have to deal with the employee the manager the HD and sometimes you have to deal with the authority right especially now with the new rules use that uh what the soft castle changes in any employment sometimes you need to deal with authority so no matter you work with which department dealing with people is a must so if you don't love dealing with people don't choose HR

0:47 okay since you already so you cannot choose anymore so continue your journey uh continue your journey okay and HR sometimes I think that uh is a very important function in the organization without HR no one pay salary but a lot of people always think that HR hiring you right so HR is not about start with P >> yes it's not about payroll >> yes it's not about performance it's not about policy okay it's about

1:34 >> what is the first question that I asked you just now >> people >> yes okay and is people and people are very complicated right law suddenly six suddenly seven right suddenly how many sleeping that I have very complicated right you don't know the person design in front of how I want to look for better opportunity but at the back there's a lot of things that we don't know am I right so just now when I ask you to group yourself you can see even though all OF YOU ARE HR but you have a difference appearance different shoe size difference everything in difference but this is only what you can see but inside inside the people your

2:20 feeling I noticed that a lot of people they don't want to release their feeling or since happy happy join the happy grow Am I right? You have some feeling but you don't want to be special. So you hide your feeling. So human is very complicated. Complicated but someone right. Okay. Hey very complicated now. Okay. You see all this sir? I give you one minute. One minute. You choose which which which

3:09 characters sir that represents your feelings your current emotions. >> I give you one more minute. >> Yeah. There's no right or wrong. Okay. No right or wrong. Okay. Let me see how completed we are.

3:58 Okay. Who wants to volunteer? Tell me your numbers. That will any volunteer. >> Okay. Come. >> Yes. >> Okay. No problem. >> More than one. So, >> no. Just one. Just one. Thank you. >> I'll take seven. >> Seven. Okay. Why you take seven? >> Recently I will take risk. >> What risk you are taking now? >> Currently or recently program and also technical in

4:47 very good. Yes, I like this later. Okay. Hey, this is for you. >> Okay. Next one. >> Yes. Which number? >> So, I just nine. >> Nus. >> Ah, okay. Yeah, it's like um what I feel like chilling out with friends since my last before this I won't chill out with my friends. I won't stay back now. I would like to stay back with my friends and then like story since I'm doing my research it's kind of like stress. So going out to eat and it's like stress.

5:34 >> Okay. Yes, we need friendship right in organizations. Okay. This is for you. Okay. Okay, next one. Who wants to share? Okay. Yes. >> I'm feeling number 11. >> Number 11. Okay. >> Why? >> Because uh I'm D, but I'm also a very goal kind of girl. So, I don't really care much. So, Okay. Very good. Okay. This is for you. Okay. Next one.

6:20 >> Okay. >> So for me 19 >> 19 Okay. >> I find Okay. Okay. Now, okay. Thank you. Okay. So, you can see here all of you we are in the same room but we carry different feeling, right? Some people they willing to express themselves, some people they don't. So, when you work as a HR, you have to be very observant. But sometimes what you see on the survey may not be true.

7:06 >> Okay. So people don't know what you did behind the scene right a lot of people think that oh so when I join when I joined the current company logistic uh previously they I I was a learning and development manager but I don't call myself as a manager I call myself as a practitioner because I'm still practicing right and because of the world is keep on changing our environment keep on changing business keep on changing now the world you know sometimes we cannot call ourves yourself as someone someone does you have to keep on learning. So when I joined this company that time the HOB some of H have been working in the organizations for many many many

7:51 years and before I joined the HR over there by Gaji or you want to hire people okay put on advertisement hire so when I join that time you are L4 I arranged the training. I do training. Oh, my staff got the warehouse got problem. Can you send me for leadership training? Problem? What problem? What is the cause of the problem? How many got problem? And he just asked me send for leadership training. So did you think that I I got sent him for leadership training?

8:39 Right. So when you join the club if they know you that you're from HR you do per they will tell you hey my sister last month last two month for this month if you if you pay and you have the witness I want to ask the evidence yes of course you have to pay backh but don't say okay okay have to collect the evidence M okay so this is what we call a lot of people that don't know what we did behind the scale they only thought a lot of people hiring people right which are hire hiring people

9:25 salary okay issue letter I have colleagues told me you need issue lettering letter all of each on right now trading the only know the plan trading training after the training what is the impact no once know and if you're the fish are you going to do any evaluations you want to see how effectiveness is the trading what is the ROI you know it's ROI what is the return of investment on the training so you have to know all this thing Okay. Organizing annual dinner. This is

10:13 about why we organize annual dinner team building. I I I have a staff. Okay. Um she's a new manager. She's in the late 20 late 20s. So because the senior h he's already almost 60 years old already. So he need to train another new managers to take over his role. So in this department there's only one girl okay which is working the longest the longest in the department. She's in the late 20 or early 30. So once she become the manager a lot of people resign. A lot of people resign because people come to right this department.

11:00 Okay. And when we do the exit interview, we just want to find better better opportunity. This is the very AI answer, right? Better opportunity, better career expans advancement. We will never get the real answer. So I go to talk to this young manager, so young manager. I said, uh, do you have any plans how to retain your staff? Okay, how to retain your staff? Can organize team building for them? team building. So why why you want to organize the team building? What is the the purpose that he wants to achieve after this team building? Oh, we just want them to engage engaged in good because at times when I

11:46 ask him that time is during the what we call the fasting month. Okay. Fasting month we have a lot of engagement activity right? So many activities. Yeah, you can use all this know to organize maka with your staff after after working hours because team building you go there for two days one night can maximum 3 days tonight you come back do you think that the person attitude can change in two or three days no right we can't change a person attitude or behavior in just one or two days if the staff got problem you send him today my my

12:31 very s come back same attitude so what's the problem you set a person with attitude problems go to enjoy come back with the same problem and the the the young manager think that team building can help her to solve all the problem agree that's Why? Because people are very complicated. >> Complicated. >> Yes. So this is what people see. Okay. Very nice. Right. Okay. But at the back

13:19 at the back a lot of things that each do that people may not know. Okay. resations at the midnight hour because we are I mean the logistic company so we have a lot of blue collar worker you know as blue collar worker those work in factory driver house they are very nice nice people but sometimes we will miss it very show this send this person send a WhatsApp message to us is resigning please get me another person if not the operation they're not finished Oh, you know we take how long to find? Okay. A warehouse executive not warehouse officer.

14:07 Yes. How long that you need to find a person in general to fill in a a working. >> Three months. Yes. Three months. Three months. Cannot do it overnight unless sometimes. Yes. Unless you have a ready pool, you are uh what we call you have all everything candidates queuing outside waiting to join your company but this is impossible right so we take at least two to three months in a post so this is what a lot of they don't understand so um okay workplace conflict this one I always receive they thought I'm a lecturer I can do

14:52 what you know It's not no my girls at the department. I don't know what they argue. Can help me to talk to them. Okay. China right here. So I I I go to talk to them. I ask them so what's uh No, I don't ask them what's your problem. Okay. So I call one by one know them. Okay. So how's your work? The last month that I take up. Of course before I see them I I look at their background first. Okay. Then I noticed that why the conflict happened because there's a diploma holder. Okay. No, sorry. A bachelor degree uh a candidate with bachelor degree. Okay. Working longer like four five years over there. Okay. And that's a diploma

15:40 diploma candidates join in two three years less than three years. And the faculty promote the diploma the one promote the bachelor degree. Uh so the bachelor degree go to tell everyone don't want to cooperate with this girl. Uh so this is where the conflict happened. Okay. So of course we have to think what is the root cause. Okay. We cannot make decision. So what if you were me what will you do so complicated me right? You ask right I could soak yourself right not anymore right but no I have to know get involved

16:26 okay actually it's not going to I noticed that it's about communications among the team yeah because in logistic communication is very important yeah if you don't send a correct instructions or directions to another person he may do the wrong thing she or she may do the wrong things and the wrong that will affect the whole process. Actually, it's nothing about conflict. It's just that not happy with the message. Okay. No clear message. That's why they cause a problem. Then I okay wants to do this. You have to do this communication skill. After that until now touch no problem. Call me again. Okay. Hopefully. Okay. Okay. Yeah. And

17:12 breakdowns. Yeah, a lot of uh sometimes u not only the HR not only the start sometime the HR will be mental breakdown. So especially if you have too many many many news and last year uh because we have our warehouse inside the westport you know westport. Okay. Have you been to Westport before anyone? Yes. But you been to the tower right? You not enter? No. Okay. So we have warehouse inside inside inside the inside the best port. So because warehouse port right is 24 hours. So our warehouse also 24 hours on operations. So that's one night few nights. Okay.

18:02 Uh a lot of people thought that only marriage people right sometimes. Yes. >> Yes. Yes. So we have CCTV. Okay. Suddenly. Okay. So what can we do? We are not master right? Okay. How to do then we get my my my colleagues after few month again. I tell you if you take on the video it's very scary. Okay. I take on video I'm very scary because Okay. So what to

18:49 do? We have to that the space we don't capture the space. Uh okay because the the good friends okay the friends is stay in the place. So we just let them. So we move our office. So we have to do some arrangement of the office in our in our warehouse inside the passport. You see we do all this thing. Okay. Okay. So this is what other people that they will see. Of course there's many many many. Okay. So get ready because dealing with people is very complicated. Sometimes you have to give it. >> Yes. But of course. Okay, I don't scare you. Okay, H is not just about dealing

19:36 with bad things. We have the good time also. This is why after I left MSU, why I join, we build the people and we create a workplace culture. I remember when I joined this company that time because I'm from the university. So my boss asked me since your community okay you in charge of hiring young talent hiring intern okay no problem easy job for me last time I send students for internship now I receive intern okay so I contact all my Dr. Amy my sister with different mother right sister with different motherh okay so everyone know other will be hiring

20:23 intern so when I hired them the first intern that I hire not the first time he's second of intern so he's based in based in so when he joined the intern a four months internship so after internship and I write to him you want to stay not good right you're not good okay Okay. So from intern become management training. Okay. And last year uh last year his boss find the potentials on him right because I keep following with his supervisor. I'm very good. M Justin just Justin quite handsome also if you watch Korean movie they just do like the Korean movie the guys very okay. So uh that's okay

21:09 Justin you uh what is your plan so I you can you can play anything for me I'm okay with anything he's really okay with anything then we register training training training I send him for training when he come to CL and he's a very humble guy very humble he's from Utah he's studying autistic very humble and we sent him for this exam I call double you know you notice that we have container a lot of people. No, before night before you send to customer place, you must have someone ones who are qualified to inspect the

21:54 container to repair the container before you go on board. And this is a professional cost. Okay. And the cost is $45,000. 45,000 just for three to four days. And you need to go for a exam. And the exam base is uh uh what we call a USA exam. But they have exam center in Malaysia. So UM is one of the exam center for the time he went to see sit for the exam. But before he before him this exam for me is I think it's very difficult because I sent few stuff for the exam around him including the manager. So f but when I send him what happened? Yes he pass. Wow.

22:42 You know I like Wow. Wow. Wow. I can't you you know that the assignment. Yeah. The assignment and you know how what is the marks that he get? 96 out of 100. I'm so happy. Why I'm happy? Because I brought him in. Okay. And I've seen him climbing the corporate ladder. Uh so this is what we call the satisfactions that we get in HR become HR. Okay. So sometimes you may um I thought I share more story but okay okay another story is you know my one I have only two two stuff my I'm in the learning training teams I have two stuff one is uh MSU alumni okay I also hire

23:30 her as intern I'm from MSU of course I'm bias okay which I cannot be biased but I'm biased okay bias to mark up her okay so I hire her as an intern MS I think you're senior. Okay. And now she become a full-time staff already. Okay. Fresh staff. Then we also hire one um one intern also. So uh now she's grown from interns to now become the full-time staff and then I hope that she can grow. Okay. So this is the good things about sometimes you feel satisfaction because you're able to help people to grow. Okay. Now after the good Okay.

24:21 Okay. Can you write it down for me? Write down one word you want people to feel when they walk in an office. Okay. >> Okay. Write down one word.

25:17 Yes. Okay. Right now that you want the people to feel when they walk into the office, right? usually the first one to welcome the new joiner >> when you walk in the company right the first one when you join the company who is the first one who welcome you right we minus the security guard right department first okay what you want people to No need to look at your friends. Just take that iron app. Imagine you are the star. You join a company, right? Walk in

26:05 there. How you want yourself to feel? Don't you this is your own feeling. Please look right or wrong. That's

26:52 Okay. Done. >> Okay. What is your start from here? >> What is your >> included? >> Included. Okay. >> Confident. >> Excited. >> Happy. >> Excited. >> Also excited. >> Excited. Okay. Happy. >> I like. >> Okay. Now, next one.

27:38 >> Energgetic. >> Energetic. Okay. >> Yes. Energetic. >> Excited. >> Motivated. Confident, >> motivated, >> sorry. >> Commanding >> commanding. Can you explain more like emotionally intense but driven like >> just try? >> Yeah. Like uh >> much. >> Okay. Like how to say like people they can trust me and give the work. >> Ah to feel comfortable with you. Ah okay.

28:24 >> Confident. >> Confidence. >> Motivated. >> Sorry. >> Motivated. >> Comfortable. >> Excited. >> Confidence. >> Good. Okay. >> Happy. Intention. >> Intention. Okay. >> Enjoy. >> Sense of >> sense of >> yourself. Okay. >> Okay. Sense of belonging. Yes. >> Fit in. Okay. >> Enjoy. >> Inspired. >> Excited. >> Grateful.

29:10 >> SO YOU COMBINE ALL THESE WORDS. OKAY, remember okay next time if you get a chance to welcome the new joiner this is the thing that you want to welcome there I remember when I first joined this company okay you go to HR go to HR go to HR the receptionist okay already she's she retired already but because we we We we don't want to make her lost the job. So we make her to become the receptionist and she got around also. Okay. So then go to HR then go up.

29:57 I lost MY LOST LOST. OKAY. OH, your room is there. Okay. But you need to do the photo first. So room there. Photo first. Which one? Okay. Why don't you do your take your photo first? Then I sit down there. Okay. They ask me to wear a baju. Okay. The corporate t-shirt that has been worn by many people because want to take photo come. Okay. So after take photo with a very Okay. Okay. And I go and start. So I thought

30:43 lunch right lunch for people to bring me out you know excited bring me out for lunch. So the payroll manager she just joined six month ago then she just put me for lunch. So after that she become bff but she decided yeah so sad right? So very bad experience. So I tell myself I don't want to have this kind of bad experience already. Okay. So I I change the process. So everyone's that welcome we'll have a very brief like your what we say import orientations right in deductions for them. show them where is which department uh where is the our because we have our own kitchen our own cafe

31:29 where is the prayers rooms blah blah blah blah and we put a very short just 30 minutes introductions okay then after that I tell the guys OKAY CLEANER EVERY week wash yes okay so that case experience so at least now people wearing the t-shirts I think Okay. Okay. Yeah. So this is what we want for people to do as a HR. But sometime you think yourself how you want people to treat you when you join and how you put your joiner. Okay. Okay. So this is the power side. Okay. HR is caught in the middle. Yeah.

32:17 The first in the first year first year when I joined. So one of the bishi he's the founder of this company okay the top five or six founder has been with the company for 25 years okay he's I want to arrange a training called ESG training have you know about ESG you know is ESG have you ESG environmental social and governance this is a very popular uh business term now you must learn what is ESG at least you must know what is ESG okay because our company we are listed in Hong Hong Kong. So every month year end we have to prepare we call ESG report to the Hong Kong authority to let them know how we protect the environments, how to protect the social, what is our governance. Okay. So because

33:04 we don't have any expert in our organization. So they say I want to arrange this training. Okay. Okay. Mr. His name is Mr. One. Okay. Mr. One the training 18,000. Come. Okay. For how many packs? 10 80,000. So one 8,000 8,000 for a three four days training. Consider expensive. Okay. And I don't know why you want to send 10 people to go for this training. Okay. Because I got in the middle. I'm not too low in the middle and I scared also he's

33:50 a pioneer right so I don't send it for Hong Kong pass so I call the training you know sometimes good to get old auntie you know why you know how much I able to negot negotiate to 55,000 for me still very expensive 50 time 5 55,000 for 10x but for me still expensive better than 80,000 okay so never mind my first year right so still in the observing stage can you understand so now I'm third year with the company now

34:37 the training there's no ROI because I didn't see any of those people that I sent for this training that they nominated for this training able to give any impact high impact to the organization. I already foresee that but I cannot change anything right. So sometime you are working in HR you're called the leader and you tell your boss your HR director he will tell you talk to them then the middle. So okay sometime we try to see the human side of the world and sometime they are not being misunderstood if you don't direct they say why you keep this money why you want to why you want to keep this money a lot of misunderstood

35:25 they talk we are the discipline right when we walk into the to the office everyone cry already spy always the side. So every time I see each other we don't okay so sometimes this is the tough actually we are not we are not fine right sometime you want to make friends with them okay and sometimes you arrange the interview arrange the interview I arrange the interview okay we arrange the five candidates okay then the hiring manager Choose one of the candidate but

36:12 this candidate cannot perform. HR didn't you find a suitable candidate for me? You find I give you five you choose one then you blame s then of course I I don't blame them. Okay I go and find out. So I join us in to the interview. They don't know how to interview the Ble you know how CUSTOMER SERVICE OH DO LOOK IN MY COMPANY I ALWAYS handle customer service very good trust the candidate everything he say but when you join the time more than what they want so blame but now okay why because I know that

37:00 lack of interviewing skill they don't know how to assess the candidate okay have you heard about competency based interview. Anyone know about this one? Competency based interview. So if if other time I will teach you all. Okay. How to assess a candidate based on their past behavior. Yeah. So okay. So this is one of the tough jobs that we need to do as sometimes last week only one of the call this candidate I want to fire him cannot simply fire

37:46 Mr. Am I right? We have the employment there. We tell that no you find a we cannot hand him or you transport him to another department. This is the real this is the real thing. Sometime they don't understand what is employment act. They are the boss. Okay. They can do anything like that tomorrow. He can leave already. Then my one of my manager have to because he she send all the IRS uh have to educate them what is employment act okay so can educate uh so can you get

38:31 fired but you have to follow the process you have to report to JK blah blah blah blah blah blah >> okay so it's not that easy sometimes deal with the people who do not have the HR knowledge right okay Yes. So that's why I said communication is very important. Okay. Regardless what positions that you are in, communication is number one. Not only your verbal communications but including your written communication. So HR please be smart. Everything that you do must be other black and white. Must be other black and white. Cannot just take bubble to WhatsApp. All this must be other black and white. Okay. former uh documented it nicely. So protect yourself, protect the

39:18 organizations. Okay. Understand the business. The lot of HR I'm very good at HR knowledge. That's enough. I can memorize all the employment act. I can memorize all the OSHA act. Very good thing. What this why? Because different industry, different business, they have different culture, different people, right? So after I left MSU, I joined a pharmaceutical company. So when you pharmaceutical company, if you look at the employee demographic, PhD mastery me,

40:03 okay, deal with them, no problem. I can explain. So but when I join this company and I said uh we are in charge of uh talent acquisition talent acquisition talent recruitation no talent acquisition so you do recruitment right okay recruitment recruitment so you must understand your industry culture okay because they may not have all the knowledge that you have so we cannot assume So we have to talk according to their to their understanding communication. Communication is not about how good is your English, how good is your bahasa, but how your message reach the person

40:49 and he understand what you intended to send to them. >> Good English not equal to good communication. Okay? And always remember you cannot save everyone. We are not we are not God. So last year this year last year the last the intern last year sorry he's from MSU. Okay. This intern logistics student from MSU I put him in uh he he wor in our tempo is the place where we pack all the container. Okay. So he was absent absent didn't report. Okay.

41:38 someone. Okay. So, I get my my colleague to call because he's Indian. He didn't talk to Indian. I think he will pick up. Then we asked him. Okay. Okay. Yeah. Okay. Sorry. Okay. Understand that industry. Okay. Okay.

42:24 city because we have too many stuff I also cannot remember then but we have to all the employee name so we look city okay then we call back tell who we thought the city is the no no NO IT'S A HUMAN a you know separity EVALUATE YOUR MOM'S GIRL. OH my number

43:12 come down. But my my girl actually cannot come down. This is first time I saw Mara the intern. Okay. >> Okay. Then we thought after Mara after him down he will change. Still the same. Still the same. Okay. Because we have CCTV in every corner at he finish at 4 5 5 5:30 3 4:00 sleep in the office. Okay. So sometimes we try to help him. Okay. You said now you are in your final semester. You just start one month right because it's going to affect your mark. I talk so talk to him. Still don't want

43:58 to change. So which are sometimes we try to help but sometimes we are not God. Okay. We cannot save everybody. Okay. So and also continuous learning because this is very important. Even though now okay I'm still learning. Yeah. The more that you learn the more you realize that you don't know one of things. Okay. Continue learning very important. Okay. Okay. Now one here

44:55 32 32 So take How in one group? >> Okay. So, split yourself into eight groups. Eight groups.

45:46 We know you bring it. How many you Okay. Now the rules very simple.

46:32 Take five minutes. Work in a group either four or five. Okay. Four or five. Build something. Build something using Lego to the ideal cultures that you would like to have in the organization. meaning. Okay. Okay.

47:28 I want to see nine nine nine pictures Just bring Thank you.

48:29 Can I do it? Okay. Okay. Either a tower for and then you give meaning what you build.

49:19 Oh yeah.

50:15 Stop speaking. Let's see. It's okay.

51:34 Okay. And that's me. Thank you.

52:33 Last one. Okay.

53:18 Hello. Anyone?

54:38 Happy unboxing. So noise What do you think?

55:33 What's that? What happened?

56:38 Wow. Oh my god. Thank you, man.

57:43 Okay, please see according to your Okay done. Happy birthday.

58:40 I did not.

59:31 I love Okay. >> Okay. Now let me give you five minutes you discuss among your group. The figure that you build how it represent either HR department or a company culture. >> Okay, let me download.

1:00:49 Cheers. Bye-bye.

1:01:50 Oh, that was Check out

1:02:42 Thank you. What kind of

1:03:32 Okay. Yay!

1:04:17 mini. Sometimes they tell

1:05:07 Okay, please take a seat now. Okay. Can you tell me this these uh pictures that you how it represent department of our company culture? Okay. >> So, this is basically a door. >> A door. So, like how they say dogs are always an entry for a new culture, a new environment, new opportunities. So, that's what we're trying to

1:05:52 developing the new culture, a new opportunities. >> Okay. Very good. I is always opening the opportunities for others. But when they join in, you must make sure that you maintain a good culture, okay, under your capability. Okay. >> Okay. Next one. >> Yes. Okay. >> Show show your >> SO THIS

1:06:42 SO IN MY artistic >> so we as HR we are the bridge from the start to their success. So employees will start from the bottom and then they will will come up here and then we as HR let's see over here can be conflicts or something they don't know we will help them to go towards success. as I mentioned right human we want everyone to join us they're able to climb up we don't do of course we don't want them to join us one month the next one >> okay very good

1:07:28 >> yeah we give meaning right there's no right or So the bridge so that present the ideal culture the bridge is a connection between employees and also the management there must respect and also the rest.

1:08:13 >> Okay, good. Okay, next one. >> Yes. >> There's two figure over here. >> Yeah, another one has four figures. from that is should practice or exercise guidance and leadership for their employees to achieve success no matter how huge the gap fill in the gaps. >> Yes. Okay. Very good. Okay. There are two gaps in if you want to work in uh training uh uh divisions we always fill in the gaps. What what gaps mean? Okay. There are three three types of gaps. either competency gaps, technical skill gap or the soft skills gap. Okay, so

1:09:01 these are the the three things okay that we need to fill in. So before we fill in sometimes we need to do what we call training need analysis before we do the training need analysis we have to understand the job description. You know about job description JD. Yes. Right. So when you drop the JD that time you also have to understand what kind of competency for example uh customer service executive what kind of competencies this person need to have and how to assess that how to evaluate that. This is what we call fill in the gaps. Okay. Okay. Very good. Next one.

1:09:54 So uh you see this is like a so it's nice because so we believe that life is a relation upper index upper relation for all people who can reduce stress and relax during work break. So since their HR focus on the employee welfare and mental health so this help encourage relationship and healthare workplace. So

1:10:45 >> okay next one. Wow. >> So basically in our culture they prioritize communication. So this Lego is recent tables. Uh they have competition between low level management level management and also top level management. So they are having the feedbacks and also sharing the ideas and also making the feedback to enhance the productivity and also the overall good production. Okay, very good. So, uh in one of the policies that we shall need to drop is the vista blowing policy and the grievance procedure. So, make sure that next time time you join organization make sure that have this grieven policy and a viser blowing. What

1:11:31 is vis blowing? >> Yes. >> Yes. Uh this compulsory this one. Okay. You must have this policy because this one sometimes it can help in your communications also because sometimes when the employees scare us okay uh to being bullied or sexual harassment by their subordinate or their managers. So you must create a communication channel for them to report. Okay. Okay. Very good. Next one. Next one. Next one. Actually it's it's a tower tower. It represent

1:12:18 the company structure where the employees treat equally and the small breaks is a employees pathway pathway to um achieve their career achievements and improve their knowledge in uh in organization while working in organization and especially like giving equal opportunities for every employees and reduce the bias that's Okay. Yeah. So we talk about this one is on you know it's DEI. Have you got DEI? >> Yes. Diversity equality

1:13:04 and inclusiveness. Okay. So what this but sometimes the is just for service only. It's not the easiest to do that it is called as a line of paper. So it's a branch of paper. So you can see there. So the object is presenting our challenges. So when we move up we doing

1:13:49 our doing our progress things challenges. So you can see they have there's a lot of there right? So we know that HR means every department put together they have to communicate. So what we do is that what we learn to present is communication is truly important and also that we know that you can't post a single person you have to work with in so yeah the top one is the trophy which is the goals not the objective >> okay very okay that just now the packets that I give you all difference >> yes >> yes difference right now I don't

1:14:34 other. So just now when I when I tell you to make a features right I didn't mention that you can exchange the groups with your other groups collaborate but no one correct you just working on your own features sometimes I work in HR you cannot work alone you have to govern by all the HR the manager in all department make your life easier. Yes. Okay. That's why the first year when I join this okay I create opportunity okay to char the HL the manager sometime I say can you teach me

1:15:21 this one how to do how to do because as a HR you're not just understand the HR you have to understand the business how they work what is the the department functions because different department they may have a different culture okay different subculture in the organization so that's why as a HR you cannot just work alone team in your H no you have to team up with everyone so if you don't love people that's why I said you cannot okay now integrity you are the guardian of the company so never trade your values

1:16:09 promotions. Okay. I I work in the training department. So sometimes I li with a lot of training provider. You know what's training provider? Those company that provide training. Okay. We call TP training provider. So they call me it's not I have this leadership programs are very good. You know this is real case. Okay. Uh you ask the company to sign up then I give you some commissions. so nice. >> Can you do that? >> Okay. So, don't do anything that against the company rules. Don't do anything that against your religions, your

1:16:56 beliefs, your values. Okay? So always remember even though your your boss ask you to do some unethical things no means no you have to educate your boss. Okay adaptability yes as you know that now we are looking in the AI in HR sometimes we are dealing with so many people so many difference of our politics even the war you think that the wars not affected us. Yes, the employee will tell you how if I use company car, I I use company I use my own car. Okay, the salesman will ask you. Okay, I travel for company for business trip then exited my 200 200 liter already. So, how are you going to pay me?

1:17:43 Yes. How are you going to subsidize me? Because the 200 lit belongs to myself belongs to the company. So as the HR don't think that the war is not related to you it's still not indirectly related to you so you have to come up with the policy how to answer all this question okay so and uh strategy you know when I joined the company they put HR as a share cost department you know cost you always spend cost then I secure okay I tell you I put in my product in representation HR we are the share service department instead of share cost because I don't want you special those manager treat HR

1:18:30 as a cost no we are the shared service we provide service and our customer is employee okay of course we don't go to char sales not a customer or marketing right but we provide service you have to remember who are you servicing Okay. So then you must understand that's why I mention you must understand the business. Yeah. Don't just understand your own jobs. Last time when I was MSU we have one student uh I took her to do internship with firefighters. I think we have about 500 companies MSU quite close to that. So HR students. So when she placed there the HR managers

1:19:16 see she feel that she can do a better customer service job. Okay. Then she call us I don't want to do customer service. I want to do HR. Why? Because when you do customer service you know how to liars with customer. You understand the business. You improve your communication skill. You deal with the different kind of people. So it's a way of for you to improve your soft skill your technical skill. So next time if the customer service the real customer service trick you said no this is not last time I do before I know this is done that cannot be done. So as HR don't stop yourself as learning the HR get the opportunity to learn as many job

1:20:03 function as you can yeah okay so you will face a lot of uh people sometimes they may show you the one letter yeah I I don't know before it's not my fault because you know I mentioned to you write the double ICL exam a container professional exam. So our our second boss asked me to send four five star for this exam. I notice four is not ready. So I said you ready? You let me know. Okay. I can register for you then not ready because they do not study. They do not exam. Okay. So the boss call is what? Who give you the right?

1:20:51 Oh because they are not ready. Why they not ready? He came ready sorry I need to say this work because he he knows that I'm a lecturer he say sorry to me first before he threw out this work so I just calm down calm down because he know that he's not scing you he just want to release tension he's angry he's tough don't want to go for accept but he don't know where to release okay to all his anger Hey, so yeah knowledge. Have you not joined? HAVE YOU HEARD ABOUT Malaysia forum? This Facebook group Malaysia start Facebook.

1:21:37 >> Okay. I strongly suggest not have to post you. Please go and open a Facebook account and go and like Malaysian which are horror. Malaysian horror. Why? Because you get a lot of real case study, latest template, latest knowledge, latest whatever in that group. The the the CEO is um Mr. Arukuma. Okay. And he he created a lot of I think I don't know how many WhatsApp created for the people who join in. So if you have any questions, you can ask there. But before you ask he have you have to study the HR in the C# forum first. Uh you don't ask the very

1:22:22 very basic questions how to calculate OH because all the information that you have is already in this Facebook. So please go to subscribe and every day at least one post then you know you can you can have a lot of different story different cases from the Malaysian foreign group. Okay. I'm not holding this Facebook. Okay. Okay. Yesterday Dr. Amy is sending 15 questions. 15 questions. Okay. Who is the committee who who done

1:23:08 this question? You know what's the 15 questions? Okay. So now I give you a chance to ask me the questions. Ask me anything is more. >> Huh? >> Yeah. Okay. Question you use to do. >> Okay. Who want to ask you questions? Yes, >> we're asking about the workforce planning. >> Workforce planning. Okay. >> So, is it okay to switch industry

1:23:55 industry in my career? >> Switch industry. >> Yes. >> Okay. Because I think it's about job. See, first of all, because HR as a HR, you can work in any industry. Right? So you ask yourself okay what industry that you like do you have any knowledge about that industry? Do you think your personality can fit into that industry? Okay for example logistic logistic people you know how to stick are you are you accept people to stick to you? If yes then you join this industry. Okay. So some industry

1:24:41 you have to understand like for example multinational organization right and you have a lot of multi m what we call foreign colleagues aspectric so you must know how to apply employment pass for aspectric for aspatric and for foreign work two different things and the process is very complicated sometime you may not find the answer you may need to go to the immigrations or go to the ministry of uh uh trade to find out the answer. So if you ask yourself whether high rate in a particular industry okay and you work in hospitality industry hotel sometimes you may need to

1:25:26 then we have sh okay so understand the industry yeah can I answer your questions yes sir so no industry is good or bad okay you ask yourself whether I use your personality you like that particular industry or not and if possible Impossible. Choose those industry regardless of the pandemic. No pandemic. Yeah. Why? Impossible. Okay. So, you know which industry? Uh FnB, right? Uh so pharmaceutical. So work in a hospital, a medical industry. uh but for medical industry

1:26:13 you must look up your what we call your knowledge because why they need to a lot carry a lot of nurses and now Malaysia is lacking of nurse. Ah so you must know that carry talent. Okay understand the industry. Okay next one. Yes. What is the toughest conflict that have been with conflict? So far I don't say is conflict. Okay. I will say is uh one lesson for me to learn. Okay. So every times when you receive anything that you think that is supposed to be

1:26:59 right don't answer yes or no. Okay. Don't reply the email. Come down first. Come down. Go back thing. Discuss with your member. Discuss with your manager before you reply. Why conflict happen? Because you reply immediately without thinking. You reply with the your emotion. That time people say then you reply where is the conflict. Okay. You cool down first think first then come back and then reply. Okay. We try not to have conflict. Okay. It happened already. Okay. No need to find out what is wrong.

1:27:46 Like last week, last uh yeah, last week uh the corporate com our corporate com come down and stole our our double check. Okay. So Jerry, Jerry, Jerry, I want to stall her. Can you please J? Because we don't like this J culture. Why? because it's too late by raising her voice she can win. Don't raise your voice but raise the quality of the words that you speak because just how to solve the problem. Okay, problem is already happened. What you want is the solution. Okay, don't raise your voice no matter how angry you are. Okay. Raise the

1:28:32 quality of the words that how you reply. Okay. If people raise your voice to you, okay, you thank you. Go out. Okay. I drop your message and you go out. Okay. Don't need to fight back because when you fight back in the fire. Yeah. Okay. Next one. >> Yes. You know, you know, in in Malaysia, we have one culture, you know, fitness first. Have you gi Fitness first? So, in Malaysia, there's one another one. You first. You first. Okay.

1:29:20 >> I want to ask your personal opinion. So you or not. >> Okay. First, okay, we hire the based on because of the job hoping we hire because this candidate, okay, he or she has the capabilities to do the work and he can prove that. So as a gener before you hope okay to another company you ask yourself have you learned something from the current company? Have you achieved

1:30:06 something in your current company? Okay. Have you do something good that give impact to the organization? Because most do your daily job. Don't go. Okay. Every c every times when you jump to another company make sure that you have learned enough in your previous company not just learn you must achieve something big project oh I help the company to to synchronize to simplify their hiring process previously this hiring process oh s but after I join but you must able to explain how you do what you do then was very strong for me to And of course every two years every two

1:30:52 years every two years jump because it's not good for uh so but for the first first time when you jump one year two years but when your third job is you still jam they have problems already and when you jump to another company don't talk something bad about the previous company okay don't talk something bad about company yeah So okay, how many years is appropriate to stay? >> I would say three to four years. Yes. Then you can see the big impact. One year for you to understand the culture. Second year you start working on third year you only can see your result.

1:31:41 >> Yes. Okay. Don't don't don't jump but why you jump because not suitable for you right so that's why during the interview you must know how to ask questions yes ask the hiring manager okay what do they expect what is your KPI what kind of cultures that they have why the previous candidate uh uh uh resign you know ask question don't ask any interview any question what is my expected salary I can't know sometimes when I when I'm having a before interview the candidate either intern or fresh or they ask what is the salary people don't discuss your experience you don't ask for salary

1:32:27 okay don't ask for salary before the interview yeah you ask the salary after your interview and during internship no need to ask what is the allowance because the allowance is usually is in between 800 to 1,1002 okay because during Your internship is for you to learn. It's not for you to earn money. Yeah. Internship is for you to learn. So you check the company. Okay. Yeah. I'm internship this company. What is the things that I will learn? Okay. I can think that I can contribute this organization in this six month. Okay. So make sure that during your six month you do a mini project. You know like my my ex

1:33:13 MSU alumni during the internship I force her I force her okay to get one of the TS school to visit our company okay at the beginning call email go there to visit the company until she get it I know that a bit struggling but after she get how do you feel very good I know how to do Okay. So there's nothing is easier. Okay. You have to sometimes you have to think. Okay. Do extra and sorry in Malaysia don't think of life balance. Okay. Life balance. I know you see a lot of work life balance work life balance. If you ask

1:34:00 your how many people got work life balance? >> Yes. Ask your sister, your brother, your cousin, your papa how you go. Can go back short on time. Okay. But of course, you have to juggle your balance also. Okay. Answer your questions. Thank you. Okay. Next one. >> You first. Okay. Based on your experience of uh past interviews that you have sitted or maybe advice, how do you tell if a company has

1:34:46 a bad management like just the what do you call that bad for us to the point like what are the sides of red flags that we as um fresh grants that have okay >> no bad companies okay people don't leave because of bad company people left because of bad leader bad manager okay so no matter how bad is company if you have a colleagues your supervisor your leaders who can work together with you you will stay one you will stay one okay So help to see whether this leader

1:35:33 this is good or not good because men women is complicated but okay all you do you have link >> yes you go to check out whether this person got link in go to check out whether your know you guys see oh you have this alumni alumni working in this organization ah this is where you can find out okay because you everywhere I go I met MS alumni you know even though in the airport my my menty that's my menty Sara she in Kia okay then last weekend I met one of the uh uh sky school of hostility he's colbo student yeah I met him in the in the

1:36:18 conventions because I'm he's of Sri Lanka then oh you're from Sri Lanka uh what do you study oh from which university he said he he studed in Malaysia oh which university MSU I took a picture with him also. >> Okay. So you have so many MS alumni. Okay. You need accounting. >> Yes. So you go to the company, you can see right who are the alumni in this organization. Go and text them. I'm going to apply this job in this organization. Say hello to them. How's this? Can you give me some tips on this? Okay. Next question. Ser first.

1:37:05 You first. I first. He first. She first. >> Yes. >> So as you said before doesn't exist any is our generation are able to change that. I mean uh our our generation is going to fly in the future. >> Okay. First of all you ask yourself why do you want to have work life balance? What is the meaning of work life balance? Is it I must work 9 to5 go home or I can work sometimes until 7 8:00. Okay. And I start 5:00. Okay. And

1:37:51 Saturday not every Saturday Sunday I need to work. So is it considered work life balance? either yes or no you don't know because different people they have a different meaning different definition of life balance yeah for me last time when I work in MSU because I love my job so much okay I don't feel that working until 9:00 8:00 on a mark paper is is a struggling no because I have a very good so it depends on how you create life balance okay so uh not a book life balance we call work life integration so you integrate your life okay into your work s I'm being friends with Dr.

1:38:38 Amy no they are my sister of different mother no some of them yeah still with no even though they have design we still keep in touch we still keep in touch okay so this one work and your life can be integrate together okay so but don't expect you can go back every time 9 to5 impossible especially in payroll who is payroll if your company the payroll structure is very complicated and you have a lot of stuff all this congratulation one end okay dur expect to take holiday

1:39:24 okay because this set already next purpose. >> Yes. >> In your experience, have you ever regret hiring that someone in your company? Why? >> No regret because I know how to access the candidate. Okay. Uh yeah, this is a real story. last uh in the few months ago. Okay. Um because in my organization HR and admin is stuck together in the same same. So

1:40:10 one of our admin hire an intern. Okay. Hire intern. Okay. And the intern cannot perform. She ask me an internship you know as a lecturer Christian the student. Okay. not from MSU. Okay. Um because MSU is her quality is not that good. Okay. Because the I may want to terminate her. I say have you when you interview that time did you ask question that you ask? Yeah. I asked her to multitask it. She said can very good. Everything that she said can she trust her but never ask for more.

1:40:59 Okay. Interview process wrong already. Okay. Join join my team. Okay. She joined my team. Now she's a second or third month with me. Okay. So yes of course you cannot compare with MSU. I'm still at MSU is the best. Okay. But she's not that bad. Okay. She just need a proper coaching and tolerant and guidance only. Okay. Because as you as you said HR we are dealing with human. Okay. You must love to deal with human. So I think she's not she's not bad attitude just that because everyone is different right? So complicated. So we cannot expect everyone is like superior standard. So I said no mind. I can I can guide her. She's although a bit slow but since she got a good attitude. Okay.

1:41:46 Good behavior commits fine. Uh the only that that cannot be is the tell is not our MC to the city one. >> Okay. And you know it's four months internship. Do you know how many days of FC that taken will last FC? You four months you already finish all the FC in one year. And it's MC you know what's MC MC Friday before after public holiday sometime you can know as a you must know how to study the pattern. So you know that something we try when

1:42:31 you try to c him we cannot save everyone. Okay, next question. >> Yes. >> So before experience as a fresh question. So of course I cannot compare the fresh graduate with the experienced one. But do you know that you can build your experience starting from your year one from your foundation? You know how

1:43:18 to experience this join you know join club MS got so many club right but don't just join you must take up committee role uh organize okay become the transport FMB treasurer take up as much as you can okay and if If you are free time they go to do no part time work also get and in fact I like people freshman who have done no rep before you know last time I went to a TV school at that sham so not the kimpalan studentalan student usually

1:44:05 they must t school because they result not that good so they must do the kimpalan then I I want to hire container business person so we need a professional in Balan because my big boss uh slowly slowly we want to send back all the foreign worker back to their country. you want to hire Malaysian but um we must have those professional you know the welding welding so we at school so this intern asked me are these students asked me I join your company because for them it's only construction no you join the company you build up your skill then I send him for this professional container inspection program you can become manager can become the leader the

1:44:50 supervisor then he Because when we look at we don't look at their qualification. We look at their capability, their attitude, your skill. What skill? Most important is your capability and your attitude. What is your question? Ah okay. In the resume, right? So start doing all this part-time work. Picked up all the committee role. So in your resume you have some story to tell uh if you go there I join this I join this I join this professor okay so okay we want someone we could

1:45:37 communicate with all because I join this conference I'm the organizing committee I need to communicate with the students with the lecturer with the speaker and liars you know then you have things to cher if Now your president becomes very d. Okay. Uh not necessary must be very simple. It can be like competition basketball competition here because when you play basketball you also learn something about teamwork team right? >> Yeah. So last semester already. Okay. Please try to join as many as you can and please don't use chat tp to write your resume.

1:46:22 Yeah, I interview a fresh graduate. Wow, so nice. Okay, then I asked, oh, you mentioned that in policy, upper policy up HR policy. Okay, so what is inside the HR policy from reaction body language? We know that this resume is check already. We don't know until we prepare because very nice very nice right but during interview somewhere we can see already she handle industrial relation our drug policy more yeah don't you can write you can draft your resume then ask to help you to do the proof reading but don't ask to write everything for you

1:47:08 okay that everything that you written in your resume make sure that you have a story to out. Okay. If you say I'm good in communication skill, I'm good in teamwork. Prove prove to me why you say you're good in teamwork. Prove to me why you you say you're good in problem solving. Okay. So, usually when I I'm going to talk the first year student create an Excel write down everything that you learned even though your project presentation other subjects you have project presentations what you learn from this project. Then you ch then during the interview you have a story to tell because during the interview the more that you talk the more that you tell the interviewer the hiring managers about what you've learned the higher the chance that you get hired because we

1:47:53 don't want students are just seldom I just concentrate we don't want that kind students either intern or fresh graduate okay even though you part time worker One put it down. Okay, next question. Done. Oh. Okay. So, let me finish the last side. Okay. So, uh thank you everyone today. Okay. So no matter you have your degree or master degree your degree just a stepping stone

1:48:39 for you to get a job and you still have to continue to learn okay and be humble be humble every time that you meet anyone okay try to learn from them try to talk to them and >> you you know what I stand for P stand for performance. I stand for image. E stand for exposure. Okay. So you want to performance when you want to go for successor performance image and exposure.

1:49:25 Okay. This is from one of the performance When you enter the job market, yeah, your performance is only 10%. You want to climb up the corporate ladder. Why is 10%? Because performance is always deal with technical skill, your knowledge. Okay. But what make you to climb up the corporate ladder is your exposure. What you mean by exposure? >> The people that you know. Okay. But before image first, how you portray yourself, how you communicate, okay? How you present yourself when suddenly you bump into a less, right? Okay. That's your president ask you how are you doing?

1:50:12 Or you bump into someone that you want uh which company that you want to join? Your dream company. Okay. Okay. Okay. The HR department of of SH ask you to introduce yourself. >> Yeah. I'm from MSU. I study HR. This is about your you know how to present yourself. So practice practice one minute. We call elevator speech. How to promote yourself to any strangers that you meet. Okay. So exposure I guess is your

1:50:59 network the network you build. So when you enter the job market try to find out where are those fish people together. You know there's a lot of HR group WhatsApp group in what we call in the in the industry. Malaysia HR forum WhatsApp group then I'm in the talent acquisition group you know a lot of group. So try the lubang okay go to link okay attend all these seminars expand your network why because sometimes you may have some problem okay the company and you don't know who to find sometime you can connect to these people okay yeah your exposure yeah your p okay so good HR policy but if you are

1:51:47 good HR We transform the life transforming life and future right yeah that's why I'm still here why because I can see some of the intern that I hire when they conver now I have one management training fresh graduate now he's oversee this uh one of the warehouse at the north I'm so happy for him okay because when I had the time to four when I joined time four management training so three didn't reside okay one student there I'm so happy for him okay so this is what we call the meaning of rich arts be able to transform human life and enriching his future okay so yeah these are some of the uh this is

1:52:35 your senior alumni this is a you know a he only got SPM he only got SPM he was in our FA department so after 3 four years I asked inside you want to continue to learn in that or you want to go to another department to learn any other things here got chance I want to go okay no problem then I go to ask other department you need any stuff so now is in the our supply chain department just travel last week then I give him not those notebook I ask him okay so I give you this two empty uh notebook book that I get from others. You fill in this

1:53:20 two notebook is all the knowledge and skill that you learn. So sometime just a small gesture some you can encourage people. Okay. This is what supposed to do. Okay. This drama you know she has been with the company more than 10 years. True. She has never attended any training trained by the internal staff. So when I join the company okay I train them for business communication etc. She's so happy she find me a mark because she has been difficult.

1:54:16 I I'm doing it together with my my my Tani. Okay. This is Adam the T student. He has no confidence. But now he just being converted to full time. You ask me the one. Okay. So that's all. >> Okay. Finally this is about me. Okay. Why you see this Lego? Because last two weeks I don't learn about Lego series play with Ichit Ni. Okay. Because why he he taught that people learn and they can remember when they play you when you anyone know bicycle you know bicycle even though you have not you have not cycling for 10 years but

1:55:04 you still knew know the skill. Why? Because you learn from playing. This is what he taught me to. >> Okay. And this is the uh Yeah, that's why I build up your exposure. Okay. This is the conventions. This a speaking uh Malaysian professionals speaker association in Malaysia. Last week we have a conventions in contractor. I tell you is super fun and I volunteer to become a committee committee. Okay. But I have to spend my time after work to help them to do the work. It's super fun. We have local and international speaker including one of the speaker is a mention is the alumni of scars bas. Okay. So this is where you expand your

1:55:49 network. Who knows that someone that you know may land you an overseas job. Okay, thank you everyone. >> Thank you so much Mission and this place. So before we end, I would like to invite Dr. as well as our program manager to send a little uh token of appreciation from us. Okay. Can you turn my Lego?

1:56:37 >> Yes. >> Yeah. Thank you.

1:57:41 Let me change this. >> This one. Yeah. Go. This is

1:58:38 Can I have everyone? >> Come everyone. Is it cute?